What are the responsibilities and job description for the Branch Manager position at MH Equipment and Careers?
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!
The primary function of the Branch Manager is to manage the Service, Parts, and Rental departments at the branch level.
Company Overview
MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.
For more information on who we are and what we do, please visit our website at www.mhequipment.com
JOB RESPONSIBILITIES:
- Lead the MH culture including the MH Vision, Mission, and Values.
- Achieve financial goals set for the branch including service, parts, sales, and rental departments.
- Develop and maintain key accounts.
- Drive high customer service and resolve customer issues.
- Contact customers to enhance customer relations and improve customer perception of the company by keeping them up to date on service progress.
- Recruit, hire, and train new personnel including evaluating and disciplining employees.
- Establish and maintain high communication levels within all departments.
- Continuous improvements of the processes to maximize efficiency and improve customer experience.
- Company goals to include effective job scheduling, billing efficiency, quoting and turnaround time.
- Ensure execution of daily business duties for each of the departments such as credit approval for new customers, accurate invoicing, on time payment of invoices, WIP, PM completion, A/R, inventory, dispatching, etc.
- Interact with other managers to improve operations, customer service, and profitability.
- Lead a culture of safety including verbal instruction and reminders, support of safety initiatives, and maintaining good housekeeping.
- Ensure proper tools and equipment are available and maintained in safe operating condition, including service vehicles and their image, safety, and maintenance.
- Maintain records and following OSHA, HAZMAT, DOT, MSDS and other required regulations pertaining to the service department.
- Act as a liaison with our represented manufacturers’ factory service support departments.
- Assist in obtaining timely technical assistance for our technical staff.
- Administer authorization and reimbursement for factory support of warranty repairs.
- Manage all branch financial funds such as checking accounts, petty cash, and credit cards.
- Maintain excellent grounds and manage the maintenance of the branch.
- Keep accurate documentation for all work performed.
- Adhere to all Company Policies and Work Rules.
- Present a professional image in personal appearance, dress and preparation
- Perform all other duties as assigned.
POSITION REQUIREMENTS:
- Primary core value is integrity.
- A technical background (within material handling is a plus).
- Management and supervisory experience leading a team of diverse employees.
- Strong customer service skills.
- Good computer skills and fluency with Microsoft programs.
- Excellent verbal and written communication and comfortable speaking to groups and individuals.
- Proven ability to maintain confidentiality.
- Demonstrated ability to work independently, manage time effectively, multi-task, and meet deadlines.
- Valid driver’s license with good driving record.
- Able to meet the physical requirements of the position
Benefits:
- Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
- Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
- Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
- Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- Company Support: Continuous training, safe working environment.
MH Equipment is proud to be an Equal Opportunity Employer
Job Type: Full-time
Experience:
- Microsoft Office: 4 years (Required)
- Management: 4 years (Required)
- Technical/Mechanic: 4 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person