Microsoft Copilot Studio & Azure AI Support Engineer

Position : Microsoft CoPilot Studio and Azure AI/Foundry Support Engineer

Location : Mostly Remote, but occasional onsite required at Phoenix, AZ.

Duration : 12 Months with possible extension

JOB SUMMARY:

MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 52th year in 2026, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.

We are seeking a senior-level resource for our CLIENT to analyze, stabilize, and modernize an existing Copilot Studio implementation that includes approximately 600 topics and extend it using Azure AI/Foundry. This is not a net-new build. This role requires experience cleaning up and improving an existing, large-scale Copilot Studio implementation.

A Microsoft CoPilot Studio and Azure AI/Foundry Support Engineer provides technical expertise to maintain, troubleshoot, optimize and enhance CoPilot Studio Agent implementations. Including up to shifting the solution to leverage Azure AI/Foundry.

KEY RESPONSIBILITIES INCLUDE:

• Review and analyze the existing Copilot Studio Agent with 600 topics to identify:

Redundant or overlapping topics

Gaps where generative or RAG approaches would improve quality

Performance issues or routing inefficiencies

• Implement Azure AI/Foundry enhancements, potentially including:

Cognitive Search with embeddings

Custom RAG endpoints

Function/tool calling for deeper reasoning

Conversion of static topics to grounded generative versions

• Build new advanced capabilities such as:

Summarization

Advanced query understanding

Context persistence across long conversations

Multi-step reasoning via Azure AI orchestration

• Improve grounding to our website and internal documents, replacing older GPT‑4 website ingestion with newer Azure AI methods for higher accuracy and control.
• Deliver a scalable Copilot architecture that internal teams can maintain after handoff.
• Document all enhancements and provide troubleshooting playbooks.

REQUIRED SKILLS:

• Strong knowledge of the Microsoft CoPilot Studio and Azure AI/Foundry platforms. Problem-solving, communication, and organizational skills are essential.

IDEAL CANDIDATE:

• 2–3 years building or integrating LLM-based solutions in Azure
• Production-level Copilot Studio or Azure AI/Foundry deployments, ideally at enterprise scale
• Hands‑on RAG solutions with Cognitive Search (index design, chunking, enrichment)
• Strong prompt engineering, testing frameworks, and evaluation methodologies
• Ability to act as a technical lead, guiding solution architecture and mentoring internal teams

This role is vital for taking the city’s current public-facing chatbot/virtual assistant to the next level and identify additional areas where new agents can assist with other city-owned public websites as well as internal intranet and Teams sites.