Office Manager

Position Summary:

This position has overall responsibility for providing administrative support to MGNY’s NYC office and various MGNY’s departments as necessary, with a primary focus on the Tax Appeal Unit. Responsibilities to include, but not limited to, providing client support, maintaining and ordering office supplies, managing schedules for executive team, following up with clients and government agencies for various services, and handling current & potential clients' questions and concerns via phone, email, and chat.

Essential Functions:

General Office Duties:

• Greet visitors to the office
• Answer and direct phone calls for the main office line
• Manage schedules for executive team
• Maintain and order office supplies
• Maintain and order kitchen and bathroom supplies
• Assist in planning and coordinating office meetings and company functions

Tax Appeal Unit Duties:

• Process client onboarding
• Provide courteous customer service to applicants, tenants and clients
• Provide clear, consistent, and transparent communication with clients, property owners, and government agencies to obtain required documentation or provide status updates.
• Follow up with clients, as needed. Enter and manage data for client communications in internal systems, ensuring records are up-to-date
• Create agreements, such as Tax Appeal documents, as needed
• Process checks, take payments over the phone, and follow up on unpaid invoices as needed  

Other duties as assigned

Required Education and Experience:

• Associate degree, or the equivalent combination of education and experience
• 3 years of relevant work experience or internships; Real Estate industry experience preferred

Required Skills and Abilities:

• Proficient with Microsoft Office Suite and G-Suite
• Excellent verbal and written communication skills
• Demonstrated ability to work with a solutions oriented mindset
• Ability to develop new client relationships
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Learning agility, resourcefulness
• Drive for results
• Highly detail-oriented with strong accuracy when preparing, reviewing, and entering documents and data

Position Overview:

• Status: Full-Time
• Schedule: 8:00 - 5:00 pm with a 1-hour lunch break
• FLSA Status: Non-Exempt - Eligible for overtime
• Location: On site 5 days a week at our East Village office: 109 E 9th Street, New York, NY 10003
• Annual Salary: $54,600-$58,500
• Benefits: Medical, Dental, Vision, LTD, 401(k) with match, Commuter Benefits with company contribution, company paid Life Insurance, Paid Time Off including: Vacation, Sick, Holidays & Educational

Reasonable accommodation statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.