What are the responsibilities and job description for the Workforce Management Manager - MGM Grand Detroit position at MGM Resorts?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Workforce Management Manager, you will take charge of the day-to-day operations within the workforce management department, playing a pivotal role in shaping our team’s success! Your primary responsibility will be to monitor and evaluate staffing levels, assess business volume efficiency, and analyze customer satisfaction results across all areas of the property. Join us in this dynamic role where you'll directly impact our operational excellence and elevate the guest experience!
THE DAY-TO-DAY:
Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director
Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary
Provides input and direction into the development and monitoring of property business plan, fiscal budgets, and department operations to produce both short and long-term profitability
Oversee the Workforce department's hiring, training, and coaching while creating a work environment that promotes teamwork, provides performance feedback, recognizes achievements, and fosters mutual respect and employee satisfaction
Adjust property staffing needs based on special events, while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
THE IDEAL CANDIDATE:
Two years of experience in workforce management, and/or labor analytics, or equivalent relevant experience
Ability to design and create reports and present findings
Familiarity with labor metrics, planning and regulations
Excellent problem solving and decision-making skills
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Health & Income Protection Benefits (For eligible employees)
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Free parking
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more!
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19347
Are you ready to JOIN THE SHOW? Apply today!
