Valet Supervisor - MGM National Harbor

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you a natural leader with a passion for exceptional service? Join us as a Valet Supervisor and play a key role in creating extraordinary experiences for our guests! In this pivotal position, you will supervise our dedicated valet team, ensuring every guest is greeted with a friendly smile and impeccable service. You'll have the unique opportunity to understand their individual stories and needs, crafting unforgettable WOW moments that will resonate long after they leave. If you're ready to inspire a team and make a lasting impact in a vibrant environment, we want to hear from you!

THE DAY-TO-DAY

• Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement

• Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards

• Conducts periodic inspections of valet-designated parking areas

• Lead the pre-shift meetings for valet/guest service employees

• Compensate guests within, for service-related inconveniences

• Responsible for necessary staffing adjustments in order to properly accommodate guest

• Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays

• Respond effectively to guest inquiries providing excellent guest service

• Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events

THE IDEAL CANDIDATE:

• One year or more prior relevant experience as a supervisor in a customer service environment

• Able to work a varied shift including weekends and holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10567

Pay Rate:

The rate for this role is:

$22.00

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!