Hotel Coordinator - MGM Grand Detroit

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Hotel Coordinator, you are responsible for creating exceptional, personalized experiences by truly understanding each client’s unique story, preferences, and goals. By taking full ownership of their journey—from initial planning through execution—you ensure every detail is thoughtfully managed to deliver seamless events and memorable “WOW” moments.

THE STARTING RATE: $20.00

THE DAY-TO-DAY:

• Effectively oversees contracted group room blocks by monitoring pick-up trends, optimizing upsell opportunities, and making strategic inventory adjustments to maximize occupancy and revenue

• Creates and maintains enhanced reporting tools and processes across inventory systems such as Opera and Passkey, to improve tracking, analysis, and decision-making for group and event management

• Builds and maintain effective working relationships with all departments supporting the group segment within the company, including, but not limited to, Convention Sales and Services, Revenue, and Hotel Operations

• Maintains regular communication with the Housing teams to ensure information is accurate and up to date

THE IDEAL CANDIDATE:

• Excellent problem-solving skills to address challenges efficiently and effectively

• Ability to manage multiple responsibilities while maintaining high standards of accuracy and quality

• Effective verbal and written communication skills for clear interaction with teams and clients

• Experience with Property Management Systems (i.e. Opera, Passkey)

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Highs School Diploma or GED required

• Two or more years of prior relevant experience required

• Flexible schedule, including availability to work after regular hours, on weekends, and on holidays as needed

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Health & Income Protection Benefits (For eligible employees)

• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

• Free meals in our employee dining room

• Various programs and networking opportunities to help you get promoted

• Volunteer opportunities to give back to the community

• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11578

Are you ready to JOIN THE SHOW? Apply today!