Guest Services Representative - On Call - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Asan On-Call Guest Services Representative you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences, and prompt resolutions for guest inconveniences will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.

STARTING PAY RATE: $20.86

THE DAY-TO-DAY:

• Assign rooms according to guest request and preferences whenever possible

• Pre-assign, pre-key and prepare all guest packets for designated arrivals

• Review/track/accommodate requests for changes and communicate to appropriate staff

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, resolve any potential challengesand follow up

• Balance room inventory in advance and identify and resolve any over-commitments by room types

• Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering

• Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports

• Balance clerk/cashier postings, cash and credit transactions on a daily basis

• Assist front desk staff with the proper room assignments ensuring hotel rooms are being blocked to allow for revenue maximization

• Manage early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Control and issue keys while promoting security, privacy, and confidentiality of all guests

THE IDEAL CANDIDATE:

• Is a minimum of 18 years of age

• Has a high school diploma, GED or equivalenteducation experience

• Has a flexible schedule

• Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting

• Has prior experience using Opera, Amadeus, Tangerine, UA, or VisionLine

• Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge representative in a Resort or Hotel Setting.

• Proficient in the management of payment transactionsand cash handling

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11170

Are you ready to JOIN THE SHOW? Apply today!