Installation and Training Coordinator (Hybrid)

Summary/Objective

To manage customer installation and training for MGC Diagnostics domestic system sales in coordination with Sales Support Coordinator and Professional Services Project Coordinator. Manage both field service and training application specialist calendars to effectively utilize both teams. Provide prompt, courteous, and effective handling of all training and installation requests for quotations and scheduling. Additional duties include assistance with Sales Support job functions including customer phone queue calls and processing overflow supply orders.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures effective use of Field Service Technicians and Training Applications Specialists for all new domestic system orders.
• Communication between several departments including Field Service, Training Applications, Professional Services, Sales Support.
• Works with Sales Support Coordinator and Professional Services Project Coordinator to provide the best date options possible for installation and training.
• Ensure customer satisfaction throughout the system order process.
• Provides administrative support to Sales Support Department including overflow supply orders, renewal agreements, and order status updates.
• Process requests for training quotes, processes stand-alone training purchase orders.
• Manage In House Biomed Calendar
• Manage Biomed Sales Force Cases: ensuring case is closed after training is completed, and Biomed attendee is marked as having attended the class.
• Maintain organization in a fast-paced environment
• Answer customer queue calls for orders, transfers and inquiries.
• Input new customer information and maintain current information into Salesforce as needed.
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Regular attendance is an essential job function.
• Follow all Company policies and procedures relating to confidential propriety information (CPI), including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

• Clerical/Technology
• Project/Task Management
• Results Focus/Output Orientation
• Creativity/Innovation
• Interpersonal Communication
• Team Orientation
• Problem Solving
• Strategic Skills

Supervisory Responsibility

No supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.
• Occasional lifting up to 50 lbs., occasional heavier lifting.
• Occasional pushing, pulling and handling materials.

Travel

Very limited travel< than 5%

Required Education and Experience

• High School Diploma or GED
• 1-2 years of experience in marketing, business or related areas plus experience in a scheduling, coordination, or project support role or equivalent experience
• Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
• Above average computer proficiency in Microsoft Office Suite.
• Detail oriented and able to prioritize managing many tasks at one time.
• Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.

Preferred Education and Experience

• Bachelor’s degree in marketing, business or related field

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.