What are the responsibilities and job description for the Insurance Agency EPIC Co-ordinator position at MGA Insurance Recruiters?
Job Summary
The IT Support-EPIC is responsible for handling the daily management and optimization of the Agency Management System (EPIC), Lead Management System and other Agency systems and resources. This position ensures systems are current with the latest releases, enhances functionality, promotes adoption of new features, and maintains updated documentation in shared folders.
The position does not supervise subordinate positions.
Essential Duties and Responsibilities
- Manages and updates EPIC and related systems with current software releases and patches.
- Manages the roll out of new features in EPIC to the Agency.
- Serves as a technical resource for staff inquiries related to systems and logins.
- Manages documentation of updates to procedures and guidelines on shared folders.
- Collaborates with internal teams to improve system functionality and user experience. Works with Training to update workflows based on changes to the system.
- Manages maintenance and Admin support of lead management system.
- Assists with data integration with other Agency Systems.
EDUCATION, CERTIFICATION, AND LICENSE REQUIREMENTS
- High school diploma or GED
- Bachelor's degree in IT, Computer Science, or related field preferred
EXPERIENCE
- One (1) to two (2) years of related insurance experience preferred
- Two (2) plus years of IT experience preferred
- Two (2) years EPIC or other Agency management systems experience preferred
- Experience with lead management systems preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficiency in Microsoft Office suite of products
- Strong problem-solving and communication skills
- Ability to work independently and collaboratively across departments
- Knowledge of cybersecurity principles and compliance standards
- Good oral and written communications skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Operate a computer keyboard and standard office equipment frequently
WORK ENVIRONMENT
This job operates in an office environment and is exposed to usual office working conditions. The employee may occasionally be required to perform job duties outside of the typical office setting.
Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the job.
Job Type: Full-time
Pay: $52,837.59 - $83,632.36 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Language:
- Applied/EPIC (Required)
Ability to Commute:
- Cedar Knolls, NJ 07927 (Required)
Work Location: In person
Salary : $52,838 - $83,632