What are the responsibilities and job description for the Relocation Coordinator position at MG Moving Services?
Relocation Coordinator
Job Locations: US-VA-Sterling
Category: Customer Service
Type: Regular Full-Time
Overview
Join our growing team at MG Moving Services as a Relocation Coordinator. In this role, you will be the primary client contact, guiding them through the relocation process and ensuring their needs are met. You’ll play a key role in client satisfaction, boosting sales, and supporting our teams.
This role is a fully remote position.
Responsibilities
- Serve as the primary contact for customers throughout the moving process.
- Manage communications from initial sale to project completion.
- Address customer inquiries and support projects via phone, email, and CRM.
- Set expectations and enhance the moving experience.
- Provide on-site support and resolve service issues.
- Apply knowledge of industry standards for various types of moves.
- Assist the sales team and coordinate with third-party vendors.
- Guide customers through the claims process for damages.
Qualifications
- High School diploma or equivalent required.
- Excellent communication skills for customer support.
- Ability to collaborate with vendors for project success.
- Strong organizational and problem-solving skills.
- Confident, patient, and diplomatic in challenging situations.
- Capable of multitasking in a fast-paced environment.
- Flexibility for rotating Saturday shifts (approximately once per month).
- Successful background check and drug test required.
Pay: $48,000 - $58,000, depending on experience.
Benefits:
- Competitive salary with performance-based incentives
- Comprehensive medical, dental, and vision insurance
- Retirement savings plan with company contributions
- Paid time off and holidays
- Opportunities for professional development and career advancement
- Supportive team environment with a focus on work-life balance
Consider joining MG Moving Services today!
Salary : $48,000 - $58,000