LIMITED DURATION TAX AND FINANCIAL SERVICES COORDINATOR I - CIVIC

Metropolitan Family Service

Position Description

Position Title: Tax Site Coordinator I - Limited Duration

Dept/Program: Economic Empowerment – MFS CASH Oregon - Impuestos Comunitarios

Location: MFS Civic Office

1700 NW Civic Dr, Suite 200

Gresham, OR 97030

Status: Exempt

Report to: Lead Tax Site Coordinator III

FTE: 1.0 (40 hours/week)

Limited Duration: November 1, 2026 - May 30 2027

Created: October 2026 Job Number: LTCLDC1009

General Description

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.

Agency Culture

• We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
  
  

General Function

Under the general supervision of the Lead Tax Site Coordinator III, the Tax Site Coordinator I provides daily operational support and coordination for the Volunteer Tax Preparation activities of the Impuestos Comunitiarios tax site at the MFS Civic location. This role ensures the site runs efficiently, volunteers are supported, and taxpayers receive high-quality service. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can maintain composure under pressure. Additionally, this role will assist with seasonal volunteers and staff scheduling and administrative issues and to overall ensure robust and accurate tax services are provided.

Essential Duties And Responsibilities

• Client Support and De-escalation: Maintain a calm demeanor in a fast paced environment, skillfully triaging client needs and managing conflicts with empathy, helping to ease client stress and fear related to tax processes.
• Team Support: Foster a calm, organized, and inclusive workplace by mentoring staff and volunteers of diverse backgrounds. Delegate tasks effectively to ensure smooth, efficient operations during high-demand times.
• Prioritization and Decision-Making: Quickly assess situations, prioritize competing demands, and make sound decisions in a fast-paced environment to keep services flowing seamlessly.
• Volunteer Support and Development: Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued while supporting clients with compassion.
• Quality Assurance: Monitor and review tax preparation services to ensure compliance and accuracy, providing guidance while supporting volunteers and staff.
• Emergency Response: Respond calmly and promptly to emergencies involving clients or volunteers, maintaining safety and support.
• ITIN Services: Facilitate ITIN application services as a Certified Acceptance Agent.
• Additional Duties: Attend team meetings, assist other sites as needed, and fulfill other tasks as assigned.
  
  

Qualifications

Knowledge, Skills and Abilities Required:

Leadership Skills

• Exceptional ability to remain calm and focused under pressure and to instill that calm in others
• Effective prioritization and organizational skills in a fast-moving environment
• Strong mentor and motivator, creating a warm, supportive environment for volunteers and clients alike
• Demonstrates empathy, self-awareness, and the ability to build strong, trusting relationships
  
  

Client-Focused Communication

• Empathy toward clients facing barriers and fears around tax processes and government interactions
• Skilled in de-escalation and conflict resolution
• Clear and approachable communication with staff, volunteers, and clients
  
  

Organizational And Operational Skills

• Proven ability to manage multiple tasks and teams efficiently
• Strong collaborator across teams and external partners
• Comfortable coordinating logistics, scheduling, and resource management
  
  

Tax Knowledge

• Familiarity with or ability to quickly learn relevant federal and Oregon tax codes
• Licensed tax consultant or IRS-certified volunteer tax preparer experience preferred but not required at hire
  
  

Technical And Administrative Abilities

• Proficiency with Microsoft Office and general computer use - i.e. able to triage and assist with general printer, computer, internet issues that may arise
• Ability to handle sensitive information with discretion and professionalism
  
  

CORE VALUES

Equity and Social Justice

• Values working in a multicultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparity in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege
  
  

Collaboration and Teamwork

• Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies
• Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services.
  
  

Education And Experience Requirements

• Experience managing teams or volunteers in dynamic, high-pressure environments, with an ability to prioritize, delegate, and support diverse groups
• Minimum of a BA/BS in public service or human services or equivalent related experience
• Experience with database management and quality assurance
• Fluency and ability to communicate effectively in English and Spanish is required
  
  

Other Requirements

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work Environment

Work is performed in an office environment, at community events, and/or at other locations as deemed necessary. This position requires work to be accomplished in person and is not available for remote work options at this time.

May require occasional early morning, weekend or evening work. Position requires ability to sit for extended periods as well as stand occasionally. Position requires use of computer, telephone, copier and may require accessing locations by use of stairs. Position will be working in an office environment which is often busy and has elevated levels of noise. This position will require moderate lifting of materials and equipment up to 30 pounds.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.