Customer Service Representative

MFCP (Motion & Flow Control Products, Inc. is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.

Position Summary: 

Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR’s prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR’s coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.

Primary Duties:

• Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
• Provides support to the Outside Sales Team.
• Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
• Interface with our suppliers on technical, pricing and delivery issues in a timely manner.
• Assist accounts receivable with payment and credit hold issues.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Please note this job description for Customer Service Representative is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Basic Requirements:

• Must be over the age of 18 to apply. 
• Excellent written & oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with P21 a plus.
• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.
• Experience with distribution and familiarity with our product lines, a plus.

Physical Demands and Work Environment:

• Work environment for a Customer Service Representatives is mainly office, but may vary including:
  • Warehouse containing moving equipment.
  • Fluctuating temperature and inventory in various storage arrangements.
  • Office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers.
• The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
• Reasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.

Salary:

Depends on experience

Benefits:

• Competitive salary
• Medical, Dental, Vision
• 401(k) Investment Plan
• Life Insurance
• Paid Holidays
• 3 Weeks Personal Time Off
• Incentive Programs - Employee referral program
• Earned Wage Access
• Training and progressive development programs available

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.