What are the responsibilities and job description for the Technical Support Analyst position at MFA Incorporated?
About Us: A career at MFA Incorporated is your opportunity to support farmers and ranchers in our communities. We focus on whole-farm solutions through continuous learning and a collaborative team spirit. At MFA, team members are empowered to be strong customer partners and forward-thinking stewards of the land.
Responsibilities: This person will support Corporate, Field, and Retail employees with hardware and software issues as they call the Help Desk. Able to walk users through how to use company programs and third-party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in-depth support. Able to identify and troubleshoot various software, hardware, server, and printer issues. Knowledgeable in Windows, macOS, and iOS operating systems and the Microsoft Office software suite. All duties should be performed in accordance with company policy.
What You’ll Do
Responsibilities: This person will support Corporate, Field, and Retail employees with hardware and software issues as they call the Help Desk. Able to walk users through how to use company programs and third-party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in-depth support. Able to identify and troubleshoot various software, hardware, server, and printer issues. Knowledgeable in Windows, macOS, and iOS operating systems and the Microsoft Office software suite. All duties should be performed in accordance with company policy.
What You’ll Do
- Support Field and Corporate Office employees with their computer issues that they call in to help get fixed
- Walk users through how to use company programs
- Troubleshoot issues ranging from software, hardware, servers, and printers
- Support iPhones and all other cell phone devices by provisioning new service and troubleshooting problems with existing service
- Make sure all computer equipment that comes through tech support is up-to-date
- Update computer images using KACE
- Set up user profiles on new equipment
- Medical, Dental, and Vision Insurance
- Health and Wellness Incentives
- Flexible Spending Accounts (FSA)
- Prescription Insurance
- 401k with Company Match
- Retirement Plan
- PTO on Day 1
- 9 Paid Holidays
- Employee Referral Program
- Employee Assistance Programs (EAP)
- Educational Assistance
- B.S. Degree preferred
- Work experience in a computer-related environment preferred
- Current release of Microsoft Enterprise Server experience
- Experience using Netware Current versions required
- You desire to thrive in agriculture and seek a key role in the industry.
- You embody our commitment to success and reflect our company culture.
- You have or are willing to develop basic computer skills.