Apartment Leasing Consultant - Experienced

We are seeking a dynamic and customer-focused Apartment Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for assisting prospective tenants with finding their ideal apartment, managing the leasing process, and ensuring a positive experience for residents. You will be the face of our property and will be instrumental in achieving occupancy goals and providing exceptional customer service.

Key Responsibilities:

• Customer Service & Sales:
• Greet prospective residents and provide them with information about available apartments.
• Conduct property tours, highlighting features and amenities.
• Understand and identify the needs of prospective tenants and match them to appropriate apartment options.
• Answer phone calls, emails, and other inquiries promptly and professionally.
• Leasing Process:
• Guide potential residents through the leasing process, including the application, credit checks, lease signing, and move-in coordination.
• Ensure that all lease agreements, amendments, and renewal documents are completed accurately and timely.
• Maintain accurate records of tenant applications and lease documentation.
• Market Research & Competitor Analysis:
• Keep up-to-date with market trends and competitive rental rates in the area.
• Assist with implementing marketing strategies to promote the property and attract new tenants.
• Property Maintenance Coordination:
• Address and resolve resident concerns related to maintenance issues, and collaborate with the maintenance team for timely resolutions.
• Schedule move-ins and move-outs, ensuring the apartments are prepared and ready for new residents.
• Lease Renewals & Retention:
• Proactively reach out to existing residents regarding lease renewals.
• Assist with the implementation of retention programs and initiatives to ensure high resident satisfaction and retention.
• Administrative Tasks:
• Maintain up-to-date knowledge of rent collections, deposits, and payment systems.
• Process and track rental payments, late fees, and other transactions as needed.
• Maintain accurate and organized tenant files and leasing records.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Prior experience in leasing, property management, or sales is a plus.
• Excellent communication, customer service, and sales skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office Suite and property management software (e.g., Yardi, RealPage) preferred.
• Knowledge of local and state rental laws is a plus.
• Strong attention to detail and organizational skills.

Working Conditions:

• Flexible hours may be required, including weekends.
• Ability to work in a fast-paced, customer-focused environment.
• Some light physical activity, such as moving brochures or showing apartments.

Job Type: Full-time

Work Location: In person