What are the responsibilities and job description for the Sr. Director of Information Technology position at Meyer?
JOB SUMMARY:
The Senior Director of Information Technology will be responsible for managing the whole IT department, defining and implementing leading company's IT strategy, overseeing internal IT infrastructure, evaluating on-premise and cloud solutions, and working closely with other departments to enable Meyer to further its mission. In addition, the Senior IT Director will lead a team responsible for delivering the optimal secure and cloud-oriented infrastructure and related user support across all Meyer U.S. offices and divisions.
JOB DUTIES:
- Provide strategic thinking and leadership of Meyer's IT function, including defining the roadmap, engaging in cross-organization priority initiatives, managing a $2M non-personnel budget, and ensuring successful delivery of IT solutions.
- Lead the overall IT strategy, AI Implementation, systems architecture, and data management.
- Lead strategy, roadmap, and upgrades related to NetSuite ERP system, Manhattan (WMS), and critical infrastructure systems.
- Select and deploy solutions for back-office operations, including those supporting HR, finance, program tracking, and time management.
- Lead a customer-first help desk service that provides IT support and access to onboarding and training resources where available.
- Manage cloud infrastructure behind the web, mobile, business, and data applications and
- services, and oversee remaining migrations to cloud services.
- Manage the lifecycle of devices and other technology assets from the rollout, ongoing asset inventory management, upgrades, and deprecation.
- Implement and support access and collaboration tools and services such as Google, Slack, Zoom, and all audio/video/VOIP infrastructure.
- Ensure IT subject matter expertise on Mac/PC/mobile devices, network and firewall devices, Wi-Fi access points, printers, and other relevant hardware.
- Lead security operations and disaster recovery programs, working with external parties. Must have strong cyber-security experience.
- Lead customer service software implementation of Kustomer, Zoom Contact Center, and Loop.
- Must have experience with the selection and implementation of NetSuite.
- Recruit, develop, and oversee a team of network and system administrators, business analysts, and other critical IT staff and managers.
- Work with key stakeholders to evaluate, select, onboard, and oversee third-party vendors.
- Partner with leaders of the Meyer network across divisions to provide field-specific solutions and services to those physical locations, including point-of-sale and other customer-facing technology solutions.
- Collaborate with the Engineering team to implement and maintain custom standalone or enterprise platform applications and integrations, when appropriate.
- Collaborate with the Digital Products team to manage robust and reliable infrastructure hosting web and mobile applications, with uptime monitoring and well-defined incident response processes.
- Collaborate with Data & Analytics team to manage cloud infrastructure for data warehousing, NSPB, NSAW, Power BI, data science, reporting, and analysis, with appropriate security and data governance mechanisms.
REQUIREMENTS:
- 7-10 years of progressive IT professional experience, including at least three-five years at a management level with comparable staff and budget responsibilities.
- Bachelor's degree in Information Systems, Computer Science, or related quantitative field is strongly preferred.
- Must have a proven ability to lead a team of twenty people and provide coaching and training to support all areas of IT, including the ability to prioritize and manage projects.
- Proven experience in IT infrastructure strategic planning, delivery, project management, and policy development.
- Ability to organize and project manage multiple implementations
- Proven experience leading support services and customer-service-oriented teams.
- Proven experience working with third-party vendors and managed services.
- Proven experience leading solid and collaborative teams.
- Experience managing technology across multiple Divisions and Subsidiaries.
Benefits:
- Medical, Dental and Vision
- Company Paid Life Insurance
- Flexible Spending Account
- 401(k) with a 6% match (4% vested immediately, remaining 2% vested over a four-year period)
- Generous Paid Time Off
- 8 Sick Days per year, with rollover
- 12 Holidays, plus two Floating Holidays per year
- Paid Parental Leave
- Hybrid Work Schedule
- Dog Friendly Workplace
- Tuition Assistance Program
- Adoption/Infertility Benefits
- Wellness Programs, including a Gym Subsidy
- Generous Product Discounts
$165,000 to $220,000
Salary : $165,000 - $220,000