What are the responsibilities and job description for the IT Help Desk - Blue Springs, MO position at Meyer Lab?
Brief Description
IT Help Desk - Blue Springs, MO
Job Purpose And Summary
As the primary point of contact for internal users at Meyer Lab, the IT Support Specialist provides timely and effective technical support across Microsoft 365, Windows environments, Azure AD, and end-user hardware. This role is responsible for troubleshooting and resolving common technical issues while ensuring a high level of customer service. The position manages ticket intake, prioritization, and resolution in accordance with established service standards. Complex issues are properly documented and escalated to appropriate technical teams when necessary. This role plays a key part in maintaining system reliability, security, and overall user productivity.
Essential Duties & Responsibilities
For over forty-seven years, Meyer Lab has continued to pour our profits into Research and Development to custom blend chemicals to meet customer’s unique needs! This innovative technology has fueled growth, and Meyer Lab is now one of the fastest growing industrial chemical manufactures in the nation. Meyer Lab is recognized among industrial, flexographic, food processing, transportation, and distribution center users as having value added, premium products and systems. To learn more about our company, team, and core values, visit our website at www.meyerlab.com.
Join our team, apply today!
Meyer Laboratory, LLC is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
IT Help Desk - Blue Springs, MO
Job Purpose And Summary
As the primary point of contact for internal users at Meyer Lab, the IT Support Specialist provides timely and effective technical support across Microsoft 365, Windows environments, Azure AD, and end-user hardware. This role is responsible for troubleshooting and resolving common technical issues while ensuring a high level of customer service. The position manages ticket intake, prioritization, and resolution in accordance with established service standards. Complex issues are properly documented and escalated to appropriate technical teams when necessary. This role plays a key part in maintaining system reliability, security, and overall user productivity.
Essential Duties & Responsibilities
- Serve as the first point of contact for end-user support through the ticketing system, chat, phone, and in-person requests.
- Troubleshoot and resolve Microsoft 365 issues, including password resets, multi-factor authentication (MFA), and Outlook, Teams, OneDrive, and SharePoint-related incidents.
- Perform user account provisioning and deprovisioning within Azure AD (Entra ID), ensuring appropriate access controls and security compliance.
- Diagnose and resolve Windows 10/11 workstation issues to maintain optimal system performance and user productivity.
- Troubleshoot basic network connectivity concerns, including Wi-Fi, VPN access, and foundational IP/DNS configurations.
- Create and maintain accurate knowledge base documentation to support continuous improvement and self-service resources.
- Configure, image, and deploy devices using Microsoft Intune in alignment with organizational standards.
- Monitor ticket queues to ensure adherence to established service level agreements (SLAs) and timely issue resolution.
- Support hardware lifecycle management, including device setup, maintenance, and asset tracking.
- Lead or contribute to special projects as assigned, ensuring initiatives are delivered on schedule and aligned with organizational objectives.
- 1–2 years of experience in a Help Desk or IT Support role.
- Working knowledge of Microsoft 365 applications and services.
- Experience administering user accounts and access controls within Azure AD (Entra ID).
- Proficiency in troubleshooting and supporting Windows 10 and Windows 11 environments.
- Familiarity with ticketing systems and remote support tools to manage and resolve service requests efficiently.
- Experience with Microsoft Intune and Windows Autopilot for device management and deployment.
- Foundational knowledge of PowerShell for basic administrative tasks and automation.
- Understanding of ITIL principles and service management best practices.
- Relevant certifications such as CompTIA A or Microsoft MS-900 are preferred.
- No overnight travel.
- Desk and computer work required.
- Lifting required up to 50 lbs.
- Annual salary
- Competitive benefits package
- 401(k) with company match
- Fantastic company culture with a work hard, play hard mentality
For over forty-seven years, Meyer Lab has continued to pour our profits into Research and Development to custom blend chemicals to meet customer’s unique needs! This innovative technology has fueled growth, and Meyer Lab is now one of the fastest growing industrial chemical manufactures in the nation. Meyer Lab is recognized among industrial, flexographic, food processing, transportation, and distribution center users as having value added, premium products and systems. To learn more about our company, team, and core values, visit our website at www.meyerlab.com.
Join our team, apply today!
Meyer Laboratory, LLC is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.