Room Service - Marriott Providence Downtown Hotel

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Marriott Providence Downtown

Job Description

Job Title: Room Service Server

Department:     Bluefin Grille

Position Summary:

·         To effectively promote and sell the Bluefin menu and provide an outstanding service experience to our guests

Essential Functions:

·         Greet guests upon arrival and make them feel welcome.      

·         Accurately take all food and beverage orders.

·         Speak in front of groups. (ie. Describing specials.)

·         Answer all questions about cooking methods, menu items, specials and prices of all menu items. 

·         Check food to ensure that appearance, temperature and portions are correct and deliver the food orders in a timely fashion.   

·         Prepare the guest check accurately and present it to the guest following standard handling procedures.   

·         Collect payment form the guest and make accurate change as necessary.

·         Clean, clear, and re-set all service items and complete side-work checklists

·         Clean and re-stock all service items and complete side-work checklists.

·         Assist in seating and greeting the guest also answering Bluefin telephone as needed

·         Absolute commitment to improved Guest Satisfaction Scores. 

·         Attendance as scheduled is required.

Experience:

·         1  year of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi task, language proficiency, ability to work on high business levels

Skills:

·         Ability to read, to write, and speak English. (High School Diploma)

·         One year server experience in a high volume or dining facility

·         Effective and clear communication skills

·         Professional and friendly hospitality skills

·         Practice food safe handling procedures

·         Knowledge of wines and alcoholic beverages

·         TIPs certification or other alcohol serves safe certification is required.

·         Ability to work with the Micro’s computer system

·         Able to multi-task and organize multiple orders, thoughts, and tasks within the same given time

Physical Job Requirements:

·         Bending and lifting food trays of up to 40lbs.

·         Continually moving at a fast pace

·         Continuous standing for the full shift

·         Able to climb stairs

·         Able to carry hot and cold food items

Environment:

• Hearing: Must be able to take guest orders, and hear guest request.
• Vision: Must be able to check for food accuracy, and be able to assess guest body language or expressions.
• Speech: Must be able to explain food items and specials. 
• Literacy: Must be able to write and communicate orders.
• Carrying professional language and appearance.

Equipment:

·         Multi-tier Room Service cart

·         Trays

• Toaster, espresso machine, coffee machine, blender,
• Micro’s computer terminal,
• Heat lamp

·         Room Service cart with food warmer attached.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.  Community relationships matter to the team at Meyer Jabara.