What are the responsibilities and job description for the Night Audit / Guest Service Agent position at Meyer Jabara Hotels?

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

***MUST BE AVAILABLE TO WORK WEEKENDS***

Title:

Night Audit / Guest Service Agent

Job Description:

Accurately balances all hotel income and expenses for 24-hour hotel operating period.
2 Nights 11PM -7AM - Night Audit
3 Days or Night 7AM -3PM or 3PM - 11PM. (Will go over in interview)

Typical Work Conditions:

Front Desk and office

Equipment Used:

Computer printer, key machine, luggage cart, telephone, fax, copier, scanner.

Qualifications:

· High school diploma or equivalent.

· 4 years minimum experience in hotel audit.

· Fluent English, read and write necessary.

· Must have sound judgement and discretional skills and be able to work with little or no supervision.

· Must be flexible in hours and days worked.

· Must display very good organization and time management skills.

· Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

· Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.

· Must be able to operate basic office machines, i.e.,copier, fax, printer, etc.

Essential Tasks:

· Balance all room revenue, F&B revenues and room expenses.

· Balance all room and tax charges.

· Performs all GSA functions as required.

· May perform duties associated with Night Manager responsibilities.

· Posting charges to guest accounts.

· Processing payments from guests.

· Selling and upselling rooms to “walk-in” customers.

· Maintaining daily logs.

· Balancing shift work and cash drawers.

· Listening for or anticipating and responding to guest complaints.

· Use established greeting when answering the phone or meeting guests in person.

· Promote, answer questions about, and enroll in Hilton’s Honors program.

PHYSICAL DEMANDS SUMMARY

ACTIVITY	FREQUENCY	ACTIVITY	FREQUENCY
	N	O	F	C		N	O	F	C
Lift/Carry:
10 Lbs. or less			X		Twist/Turn			X
11 – 20 Lbs.			X		Climb		X
21 – 50 Lbs.		X			Crawl		X
51 – 100 Lbs.		X			Reach Above Shoulder			X
100 Lbs.	X				Reach Outward				X
					Handling/Fingering				X
Push/Pull:					Stand				X
12 Lbs. or less		X			Walk				X
13 – 25 Lbs.		X			Sit		X
26 – 40 Lbs.		X
41 – 100 Lbs.		X			Drive:
					Automatic N/A
					Standard N/A
Bend			X
Squat/Kneel			X

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.

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