Program Trainer

TITLE: Program Trainer

PROGRAM: MAOF CalWORKs Program

SALARY: $26.00-28.74 per hour

FLSA STATUS: Non-Exempt, Full-Time

CLOSING DATE: Open until filled

GENERAL SUMMARY

The MAOF CalWORKs Program Trainer is responsible for designing, delivering, and evaluating staff training to ensure full compliance with programmatic and contractual obligations. This position supports the successful onboarding of new staff, collaborating with the Quality Assurance (QA) team to promote continuous improvement, and may assist with the development and enhancement of program procedures and plans. A high degree of initiative, creativity, and adaptability is essential. The trainer also provides administrative support and contributes to various departmental tasks to support program operations. This is an on-site position; remote or hybrid work arrangements are not available.

Position requires the use of a personal vehicle; must be physically capable of operating a vehicle safely, possess a valid California driver?s license, maintain an acceptable driving record, hold current automobile insurance, and have access to a personal automobile at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the direction of the Program Director and with minimal supervision, the Program Trainer is responsible for performing the following duties:

• Develop, update, and maintain onboarding materials to ensure successful integration of new staff, in alignment with CDSS, DPSS, and MAOF policies and practices.
• Demonstrate a comprehensive understanding of the CalWORKs Scope of Work (SOW), All County Letters (ACLs), Child Care Bulletins (CCBs), Funding Terms and Conditions, and other related childcare documents.
• Effectively communicate and adapt training content to accommodate diverse learning styles, ensuring staff understanding and engagement.
• Facilitate training sessions for all CalWORKs Program staff and affiliated personnel, in both individual and group settings.
• Conduct refresher training based on QA findings and departmental performance data.
• Integrate program changes, quarterly audit results, QA reports, and departmental priorities into training curricula.
• Develop and conduct training sessions to support achievement of program goals and quality standards.
• Prepare and distribute training materials and related documentation for internal review and presentation.
• Collaborate with QA staff to identify training needs and recommend strategies for continuous improvement.
• Prepare reports and summaries for the Program Director outlining training effectiveness, productivity outcomes, and QA-related findings.
• Maintain a current and accurate training calendar and schedule.
• Assist in the planning, development, and implementation of new or revised program services as needed.
• Coordinate and monitor the review of quarterly audits; serve as the backup representative to CAM in the Program Director?s absence.
• Provide administrative and clerical support, including answering phones, taking and relaying messages, and maintaining documentation.
• Offer performance-related feedback to the Program Director to support goal setting and staff development in case management and service delivery.
• Attend and represent the program at external conferences and workshops as needed.
• Ensure confidentiality and professionalism in all aspects of the role.
• Maintain regular attendance based on program needs and requirements.
• Perform other related duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

• College degree is preferred; a high school diploma and two (2) years of related work experience may substitute.
• Minimum two (2) years of public speaking experience.
• Ability to deliver training effectively in both small and large group settings.
• Ability to engage, motivate, and inspire training participants.
• Ability to represent MAOF in a professional and competent manner at all times.
• Strong organizational skills with the ability to multi-task and prioritize workload daily.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Bilingual (English/Spanish) preferred.
• Self-motivated and solutions-oriented with strong problem-solving skills.
• Excellent computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain cooperative and diplomatic working relationships with colleagues, supervisors, and the public; work effectively as part of a team; and complete projects under tight deadlines, even when faced with competing priorities and changes in assignments.
• Must pass fingerprint clearance through the Department of Justice (DOJ).
• Regular attendance required, Monday through Friday, 8:00 a.m. ? 5:00 p.m., with excellent attendance and punctuality.

MAOF Sponsored Benefits:

At MAOF, we are committed to supporting the overall well-being of our employees. We are proud to offer a comprehensive package of benefits and perks for full-time employees, with select benefits also available to part-time employees.

• Personal Time Off (PTO) for vacation, personal days, or sick leave.
• 48 hours of paid sick time.
• 12 paid holidays each calendar year.
• 5 days of paid bereavement leave.
• 5 days of paid jury duty.
• 100% employer-paid medical, dental, and vision insurance.
• 403(b) retirement plan with a 5% employer match and 100% vesting.
• Basic life and accidental insurance, along with supplemental life insurance options.
• Pet insurance and supplemental plans for cancer, disability, and accidents.
• Opportunities for professional development.
• Employee Assistance Program (EAP) offers counseling and various support services for employees and dependents.
• A $500 employee referral bonus for hiring new employees who complete 90 days.
• Discounts on various services and products including AT&T wireless, movies, and amusement parks.
• Public Service Loan Forgiveness program and credit union membership.