Receptionist

Company Description

Established in 1983, Metzler Locricchio Serra & Co., P.C. is a full-service CPA firm located in Troy, Michigan. The firm serves individual, business and non-profit clients with offerings that include tax preparation and planning, accounting and financial statement preparation provide high-quality tax, financial, and consulting services to individuals, businesses and nonprofit organizations.

Role Description

The Receptionist is a full-time, on-site role located in Troy, MI, responsible for creating a welcoming and professional first point of contact for clients and visitors. Day-to-day responsibilities include answering and directing phone calls, greeting clients, managing incoming and outgoing mail and maintaining all front desk duties in the reception area. The role also involves supporting team members with administrative tasks such as filing, copying and assisting with confidentiality of client information.

Qualifications

• Candidates should possess strong Receptionist Duties and Admonistrative Skills, including managing front desk operations, handling mail and performing administrative tasks.
• Candidates should possess excellent Phone Etiquette and Communication skills to answer calls professionally, route inquiries accurately and interact clearly with clients and team members.
• Candidates should possess solid Customer Service skills to provide a courteous, helpful experience for visitors and callers and to represent the firm professionally.
• Ability to manage multiple tasks, prioritize effectively and maintain attention to detail in a busy office environment.
• Proficiency with common office software (e.g., Microsoft Office Suite) and comfort learning firm-specific systems.
• Reliable attendance, punctuality and the ability to work on-site full-time in Troy, MI.
• Prior experience in a receptionist, front desk, or administrative support role in a professional services environment is preferred.