What are the responsibilities and job description for the Telemarketing Specialist French/English Bilingual position at METTLER TOLEDO?
Our Opening and Your Responsibilities
We're looking for a motivated Telemarketing Representative to join our MT-NA Business Areas. In this role, you'll be at the forefront of our growth efforts, connecting with businesses, generating qualified leads, and promoting our product and service portfolio. You'll play a key role in supporting sales and marketing campaigns across direct and distribution territories, while maintaining accurate lead data in our SAP CRM system.
This position offers an excellent opportunity to sharpen your B2B sales and communication skills, collaborate with senior sales leaders, and contribute directly to the success of our marketing initiatives. What you will do
- Conduct outbound B2B calls to prospective customers to introduce product and service offerings, including service contracts and solutions tailored to business needs.
- Identify and qualify leads by assessing business challenges, decision-making authority, budget, and timeline.
- Nurture early-stage prospects through consistent, informative conversations that build trust and prepare them for future sales engagement.
- Capture all lead and contact data in SAP CRM, ensuring timely and accurate updates on interactions, progress, and next steps.
- Collaborate with marketing teams on targeted campaigns and provide insights on lead performance and market trends.
- Partner with external sales representatives to hand off qualified opportunities for closure and track progress to conversion.
- Generate actionable feedback for management by recognizing recurring customer needs, market patterns, or opportunities for new service offerings.
- Serve as a cross-functional resource, supporting other divisions as needed to meet sales objectives.
What You Need to Succeed
- Maintain ongoing knowledge of company product lines, service offerings, and value propositions to communicate effectively with customers.
- Demonstrate polished phone and interpersonal skills to engage business decision-makers professionally and confidently.
- Learn and proficiently use the SAP CRM system and related support tools to manage leads, campaigns, and customer records.
- Consistently achieve assigned call volume, lead generation, and conversion goals through focused and strategic outreach.
- Compile, analyze, and report campaign performance metrics, highlighting trends and potential improvements.
- Contribute to a positive team environment by supporting employee engagement initiatives and collaboration across departments.
- Bilingual proficiency (French and English) required-must be able to communicate fluently and professionally in both languages with customers and colleagues
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.