What are the responsibilities and job description for the Industrial Application and Technical Support Specialist position at METTLER TOLEDO?
Our Opening and Your Responsibilities
The Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base.
- Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service
- Adhere to client service level agreements Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio
- Creation of custom quotations
- Create and review technical bulletins, white papers and other documentation
- Assist and/or lead product-focused training activities
- Assist and/or participate in product introduction, phase in/out activities and other support functions.
- Other responsibilities as assigned.
What You Need to Succeed
- Associates Degree in Engineering or other related technical field of study or equivalent work experience
- Three or more years of direct experience with industrial weighing equipment
- Two years or more of technical support or technical training experience
- Solid verbal (English) communication skills in both small and large group settings
- Strong written communication skills in both short and long format documents
- Demonstrated success in participating in diverse team environments
- Sound analytical and technical troubleshooting abilities
- The motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidance
- Senior level requires extensive experience or expertise in multiple product-focused specializations.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.
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