What are the responsibilities and job description for the Field Service Technician position at METTLER TOLEDO?
Our Opening and Your Responsibilities
Summary:
Reporting to Field Service Team Leader, this position will be responsible for conducting on-site
installations, repairs, preventive maintenance and customer training (hardware, software and
limited applications), for assigned instrumentation and supporting Field Service, In-House
Repair, Sales, Customer Service and Product Management. The position will represent the
Mettler Toledo standard of 'Trusted Advisor' to our customers
Essential Duties and Responsibilities include:
- Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications.
- Establish and maintain the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle.
- Successfully complete advanced and expert level instructor led service product training
- Document, communicate and manage customer issues with Sales, Service and Support Proactively prioritize, schedule, track and execute service assignments to satisfactory completion
- Document and report scheduling, utilization and escalation in a timely manner Feedback non-conformance issues for quality enhancements and technical bulletins
- Manage and control field inventory Manage administrative time and deliver required e-work accurately and timely
- Quickly escalate ongoing, prolonged field situations to service management
- Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification) Successful service agreement and key account management
- Manage all travel and support expense at or below budget All other duties as assigned
Working Conditions:
While performing the duties of this job, the employee is regularly exposed to fumes or
airborne particles; toxic or caustic chemicals and risk of electrical shock. The employee is
frequently exposed to work near moving mechanical parts. The employee is occasionally
exposed to work in high, precarious places; outdoor weather conditions; risk of radiation and
vibration. The employee is expected to consistently utilize available Personal Protective
Equipment (PPE) as required by the work environment at the AutoChem offices and that of
respective customer facilities according to established protocols. The noise level in the work
environment is usually moderate.
Physical Demands:
The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or
move more than 100 pounds. Specific vision abilities required by this job include Close vision,
Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of
this job, the employee is frequently required to stand; use hands to finger, handle, or feel and
reach with hands and arms. The employee is occasionally required to walk; sit; climb or
balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
Travel Requirements:
- Willingness and ability to travel in excess of 75%, that may include extended overnight trips inside and outside assigned U.S. territory with international travel for service product training
What You Need to Succeed
- Associate's degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
- Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience
- Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
- Excellent customer service and communication skills both oral and written - English required
- Valid driver's license and good driving record
To perform this job successfully, an individual should have knowledge of:
- Windows-based operating systems
- MS Word
- Level 1 MS Excel
- Level 2 Internet Explorer
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement,perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
About Mettler Toledo
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
- Our instruments increase the efficiency and effectiveness of chemists and engineers.
- Our products help develop profitable, green, and safe scientific processes.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.