What are the responsibilities and job description for the Area Service Leader - Industrial position at METTLER TOLEDO?
Our Opening and Your Responsibilities
As an Area Service Leader, you will be the driving force behind a high-performing field service team that keeps our customers' operations running smoothly and efficiently. You will combine strategic thinking with hands-on leadership, helping your region grow profitably while delivering an exceptional service experience every day.
This role is ideal for a leader who thrives on developing people, improving processes, and turning data into action. You will have responsibility to ensure that safety, quality, and customer satisfaction are never compromised.
What you'll do:
- Lead, coach, and inspire a team of Field Service Technicians, creating a culture of accountability, collaboration, and continuous improvement.
- Own the performance of your region, including revenue, productivity, first-time fix rate, call-backs, and customer satisfaction.
- Translate company strategy into clear regional priorities, action plans, and measurable outcomes.
- Use financial and operational data to identify trends, address gaps, and make informed business decisions.
- Champion a strong safety culture, ensuring that all work is performed in compliance with company, customer, and regulatory standards.
- Partner with internal teams (scheduling, sales, back office, and others) to optimize scheduling, resource utilization, and customer communication.
- Build strong relationships with key customers, serving as a trusted advisor and escalation point when complex service situations arise.
- Drive process improvements and embrace new tools and technologies that enhance efficiency and the customer experience.
What You Need to Succeed
- 5-10 years of experience in operations, service, or line management, ideally in a technical or laboratory service environment.
- A proven track record of leading teams to achieve ambitious performance targets.
- An adaptive leadership style that combines clear expectations with support, coaching, and recognition.
- Strong interpersonal and communication skills, including the ability to present, influence, and engage at all levels of the organization.
- Bachelor's degree in Business, Service Management, Engineering, or a related field; or equivalent combination of education and significant service operations experience.
- Up to 10-20% overnight travel within the region. Time split between field visits with technicians and customers, and office-based planning, analysis, and team development.
If you are a service-focused leader who enjoys building strong teams, improving operations, and making a visible impact on the business and its customers, we'd like to hear from you.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.