What are the responsibilities and job description for the Product Support Specialist position at Mettler-Toledo International, Inc?
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Summary
The Product Support Specialist will be responsible for supporting our Industrial and Lab business partners in providing and identifying component parts, offering alternatives for parts no longer available or in stock, and drive material setup and extension. Additionally, this role supports our Industrial Rental Business in processing and managing rental quotes and orders. The Product Specialist will work closely with Field Sales and Service Representatives, the Service Support Organization, Industrial Distributors, METTLER TOLEDO North American Shipping Hub (AM-HUB), and Masstron.
Essential Duties and Responsibilities
• Establish relationships with distribution partners, field service teams, and end customers to support their aftermarket
parts needs.
• Serve as primary pre-sales support contact for service parts and accessories for Industrial and Lab equipment.
• Support parts research tools and publications.
• Monitor and maintain parts database to ensure proper stocking levels and on-time delivery.
• Align with Material and Costing Teams on material setup and extension.
• Quote customers and distributors on Industrial rentals.
• Create and manage rental orders.
• Assist in inventory and ISO reviews for rental equipment and process.
• Assist Parts Order Management Team in an overflow role.
• Other duties as assigned.
What You Need to Succeed
Education, Experience & Skills
• Minimum 2 years experience with SAP, service technician or supply chain management, or equivalent combination of education and experience.
• Strong written and verbal communication skills required.
• Experience in inventory management, technical support, field service, or customer service preferred.
• Ability to process work with a high degree of accuracy.
• Proven ability to prioritize and efficiently manage multiple assignments.
• Ability to make independent, reasoned decisions.
• Must be a self-starter able to work without the need of close or direct supervision.
• Strong ability to interface with other departments and teams in a professional and cooperative manner.
• Must be computer literate and be proficient with M/S Office with intermediate Excel skills.
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Gym discount program if you elect our Aetna medical coverage
* Tuition reimbursement
* And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [2] EEO@mt.com.
References
Visible links
1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
2. http://file:///C:/Users/ellner-1/AppData/Local/Microsoft/Windows/Temporary Internet Files/Content.IE5/8PVRNRUL/EEO@mt.com
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Summary
The Product Support Specialist will be responsible for supporting our Industrial and Lab business partners in providing and identifying component parts, offering alternatives for parts no longer available or in stock, and drive material setup and extension. Additionally, this role supports our Industrial Rental Business in processing and managing rental quotes and orders. The Product Specialist will work closely with Field Sales and Service Representatives, the Service Support Organization, Industrial Distributors, METTLER TOLEDO North American Shipping Hub (AM-HUB), and Masstron.
Essential Duties and Responsibilities
• Establish relationships with distribution partners, field service teams, and end customers to support their aftermarket
parts needs.
• Serve as primary pre-sales support contact for service parts and accessories for Industrial and Lab equipment.
• Support parts research tools and publications.
• Monitor and maintain parts database to ensure proper stocking levels and on-time delivery.
• Align with Material and Costing Teams on material setup and extension.
• Quote customers and distributors on Industrial rentals.
• Create and manage rental orders.
• Assist in inventory and ISO reviews for rental equipment and process.
• Assist Parts Order Management Team in an overflow role.
• Other duties as assigned.
What You Need to Succeed
Education, Experience & Skills
• Minimum 2 years experience with SAP, service technician or supply chain management, or equivalent combination of education and experience.
• Strong written and verbal communication skills required.
• Experience in inventory management, technical support, field service, or customer service preferred.
• Ability to process work with a high degree of accuracy.
• Proven ability to prioritize and efficiently manage multiple assignments.
• Ability to make independent, reasoned decisions.
• Must be a self-starter able to work without the need of close or direct supervision.
• Strong ability to interface with other departments and teams in a professional and cooperative manner.
• Must be computer literate and be proficient with M/S Office with intermediate Excel skills.
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Gym discount program if you elect our Aetna medical coverage
* Tuition reimbursement
* And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [2] EEO@mt.com.
References
Visible links
1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
2. http://file:///C:/Users/ellner-1/AppData/Local/Microsoft/Windows/Temporary Internet Files/Content.IE5/8PVRNRUL/EEO@mt.com