What are the responsibilities and job description for the Product Support Specialist position at Mettler-Toledo International, Inc?
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
As a Product Support Specialist (PSS) for the Floor and Bench portfolio across the Americas, you will play a key role in driving product excellence and supporting innovation—especially for applications in hazardous environments. You’ll collaborate closely with Product Management, Production, Quality, and Logistics to ensure seamless operations, continuous improvement, and market-leading product performance. What you will do
- Serve as the primary link between Product Management, Production, Quality, and Logistics—coordinating cross-functional initiatives and ensuring operational excellence.
- Analyze and communicate product quality data, managing notifications and product returns between local Market Organizations and Production units.
- Launch and oversee Engineering Change Requests (ECRs) for product upgrades, cost optimizations, and technical improvements.
- Lead the Engineer-to-Order (ETO) process—preparing quotes, maintaining configuration parameters, and managing documentation on the ETO SharePoint platform.
- Provide 4th-level technical support for Floor and Bench Scales, including equipment designed for hazardous areas.
- Monitor lead times and production capacity, ensuring effective delivery planning and coordination with manufacturing teams.
- Update Business Intelligence (BI) data in collaboration with Product Management and Production to maintain accurate reporting.
- Maintain and update technical documentation, databases, and web content to ensure accuracy and customer relevance.
What You Need to Succeed
- Technical degree in Product Engineering, Manufacturing Engineering, Supply Chain, Logistics, or related discipline.
- 1–2 years of relevant experience in product management or technical operations, ideally within the industrial equipment sector.
- Strong collaborator with the ability to thrive in a cross-functional, multicultural environment.
- Detail-oriented and agile learner with a proactive approach to problem-solving and continuous improvement.
- Interest in production, quality, and supply chain optimization.
- Proficient in SAP ECC systems.
- Exposure to Lean Six Sigma methods or Project Management principles is a plus.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.