What are the responsibilities and job description for the Inside Sales Support Specialist position at Mettler-Toledo International, Inc?
About Mettler Toledo
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
Our Opening and Your Responsibilities
Key Responsibilities
- Partner with Field Sales Representatives (FSRs) to support sales activities, account penetration and customer growth.
- Manage inbound and outbound customer calls, understand customer requirements and follow up on sales opportunities.
- Prepare and coordinate customer quotations, proposals, sales documents and follow-up communications.
Review customer/user requirements and support technical order reviews and quotation activities. - Schedule and confirm customer appointments for Field Sales Representatives.
- Manage and follow up on sales opportunities throughout the pipeline to help drive timely closure.
- Build and maintain strong customer relationships by providing a positive experience throughout the sales cycle.
- Work with Field Sales, Technical Support, Product Management, Operations and other internal teams to resolve customer issues and support opportunities.
- Qualify target accounts and identify potential business opportunities.
- Develop knowledge of Process Analytics products and services and communicate product value propositions to customers.
- Identify and support upselling and cross-selling opportunities for products, consumables, accessories and services.
- Maintain accurate customer and opportunity information in SAP or other CRM systems.
- Coordinate regularly with Field Sales teams to review account strategy, opportunity status and support needs.
- Follow company pricing guidelines, sales processes and policies.
- Manage multiple priorities in a fast-paced, collaborative environment while maintaining strong customer service and professional communication.
- 3 years of experience in Inside Sales, Sales Support, Customer Service or a related sales role.
- Experience handling inbound/outbound calls and sales opportunities.
- Experience preparing quotations/proposals and maintaining CRM records.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with CRM/SAP and Microsoft Office, especially Excel, Word, PowerPoint and Outlook.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
Assistance Program, and domestic partner benefits - Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
Global recognition for the quality of our products and services
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com