What are the responsibilities and job description for the Field Service Technician - Laboratory Products position at Mettler-Toledo International, Inc?
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Our Opening and Your Responsibilities
Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers. Ensures high customer uptime, accurate documentation, and supports sales of service and products.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Key Responsibilities
- Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
- Troubleshoot independently, escalate complex issues, and maintain accurate service and timekeeping records.
- Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
- Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
- Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.
- High school diploma or GED required or 5 years of relevant experience.
- 1–3 years of mechanical/technical experience using hand tools; field service or customer-facing experience preferred.
- Proficient with PCs, smartphones, and Microsoft Office; valid driver’s license required.
- Overnight travel typically up to 10% - 15%; overtime around 10% - 15%, up to 25% at times.
- Works in varied industrial and lab environments with potential exposure to chemicals, machinery, and moderate noise, using appropriate PPE.
- This position is considered safety sensitive and is subject to drug testing as permitted by law.
- A company car with paid insurance for your work needs.
- All tools and equipment needed to perform the job and a clothing allowance
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com