Field Engineer

About the Company

At MetroWall, we hold our values close to heart, with respect being the cornerstone of our interactions. We believe that fostering a respectful environment not only enhances collaboration but also drives innovation. Overcoming obstacles is part of our journey, and we view challenges as opportunities to grow and improve. By embracing these challenges, we consistently strive to exceed expectations, delivering exceptional results and setting new standards in our industry. Together, these values create a culture of excellence and continuous improvement. Alignment with these values is critical to the success of any employee at MetroWall.

About the Role

A MetroWall Field Engineer plays a critical role in ensuring the successful installation of commercial interior glass wall systems. The Field Engineer oversees on-site operations, ensuring accurate installations, quality control, safety compliance, and efficient project execution. They also provide technical support, aid the service department, and contribute to continuous improvement initiatives within the company.

Core Responsibilities

Project Quality Assurance

• Installation Monitoring: Oversee the installation process to ensure adherence to MetroWall’s quality standards.
• Site Inspections: Conduct detailed site inspections, identify potential issues, and collaborate with Project Managers to implement corrective actions.
• Documentation & Compliance: Maintain accurate records of inspections and project progress, ensuring all installations meet client specifications.

Safety Management

• Safety Protocols: Enforce safety protocols on all job sites, conducting regular safety audits and ensuring compliance with industry regulations.
• Reporting: Produce weekly installation safety reports to be reviewed by installation crews & management.
• Risk Mitigation: Address any on-site safety concerns promptly, implementing solutions to mitigate risks.

Installer Training & Support

• Onboarding Programs: Develop and execute comprehensive onboarding programs for new installation crews, including factory-based and on-site training.
• Standard Procedure Development: Create and update standard installation procedures, ensuring consistency and quality across all projects.
• Technical Training: Provide ongoing technical support and training for installers, particularly in handling complex or custom installations.

Technical Collaboration

• Feedback & Improvement: Work closely with Engineering and R&D teams to provide feedback from the field, contributing to the continuous improvement of MetroWall’s product offerings.
• Documentation Development: Assist in the development of technical documentation and installation guidelines based on field experiences.

Field Measurement, Verification, & Punch List.

• Field Measurement Perform accurate measurements of openings. Verify work order drawings to ensure all metal and glass sizes are correct & ready to be released to production.
• On-Site Collaboration: Collaborate with Project Managers, other trades, clients, architects, and more to resolve on-site technical challenges and ensure project milestones are achieved.
• Work Order Verification Use mathematical system formulas to verify work order drawings, ensuring all metal, glass, and door dimensions are correct based on the drawings, specifications, and site conditions. Mark up work orders with corrections, sketches, and other critical information.
• Punch List Completion: Complete punch list walkthroughs, ensuring the system was installed per the shop drawings, utilizing the installation checklist to ensure the installation quality meets MetroWall standards, and confirming the client is satisfied with the installation.
• Client Surveys: Providing the client with a post-installation survey in person, allowing them to submit their feedback and suggestions.

Qualifications:

• 3 years of experience in office front installation, field engineering, or a related field Bachelor’s degree in Construction Management, Engineering, or a related field (preferred).
• Strong understanding of construction methods, safety standards, and quality control processes
• Excellent problem-solving, communication, and organizational skills
• Ability to measure spaces, using laser levels, distance meters, tape measures, templates, & more
• Skilled in basic math and spatial sketching to communicate design intent.
• Attention to detail and a commitment to providing excellent customer service
• Proficiency in using construction management software and tools

Physical Requirements:

• Ability to work on-site in various construction environments
• Capacity to lift heavy materials and equipment as required
• Willingness to travel to project sites as needed

Work Environment:

The Field Engineer operates primarily on construction sites and at MetroWall’s headquarters. This role requires frequent travel to different job locations. The environment is physically demanding, with a focus on safety and precision. The Field Engineer must be comfortable working at heights, in confined spaces, and around heavy machinery.

Additional Responsibilities:

• Work willingly with all members of the MetroWall team to deliver a level of customer service that exceeds the expectations of our customers
• Assist with additional tasks as required and at the request of management