Director of Information Technology

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

Location
Remote, Hybrid (NYC HQ or West Bloomfield HQ)

Reports To
CFO

We are hiring a Director of IT to lead infrastructure, security, and IT operations across all clinics and corporate environments.

This role ensures our systems are secure, reliable, and ready to scale as we continue expanding nationally. You will support 700 employees across 65 locations and build the operational discipline required for a multi state healthcare platform.

You will manage a lean internal team and external partners, establish clear standards, and create repeatable processes that reduce risk and improve performance as we grow.

Key Responsibilities

Core Systems Integration and Maintenance

• Oversight over the technology platforms
• Ensure stable integration and ongoing performance of core systems including EMR, CRM, phone, and patient engagement platforms
• Maintain secure data flows between systems in coordination with Growth and Data team
• Support system upgrades, patches, and version control across enterprise applications
• Monitor system performance and proactively address integration failures
• Own infrastructure readiness for new system implementations
• Provide technical oversight during enterprise platform transitions

Infrastructure, Security, and Reliability

• Standardize connectivity, firewalls, cloud environments, and endpoint management
• Maintain uptime across clinic and corporate systems
• Lead disaster recovery and business continuity planning
• Own HIPAA security program and annual risk assessment
• Oversee endpoint protection, patch management, encryption, and device security
• Lead identity and access management including SSO and least privilege controls
• Manage cybersecurity vendors and incident response readiness

IT Operations and End User Support

• Lead help desk operations supporting 700 employees
• Own ticketing system, SLAs, and escalation paths
• Track response time and resolution metrics and eliminate recurring issues
• Provision devices and system access prior to employee start dates
• Execute immediate access removal during offboarding
• Conduct periodic access audits in partnership with HR
• Standardize IT setup for new clinic launches
• Support ISP coordination, networking, and device deployment for new sites
• Maintain backup connectivity solutions for high volume clinics
• Manage MDM, asset inventory, and device lifecycle planning
• Build internal knowledge base and support playbooks

Vendor and Financial Management

• Manage IT operating budget and capital planning
• Negotiate and oversee vendor contracts and service performance
• Conduct technical and security due diligence for new vendors
• Drive cost efficiency across infrastructure and licensing

What You Bring

• 8 years of progressive IT experience
• Experience leading IT in a multi location healthcare or distributed environment
• Strong understanding of HIPAA and healthcare security requirements
• Deep knowledge of networking, cloud infrastructure, endpoint management, and cybersecurity controls
• Experience managing MSPs and external vendors
• Ability to build process and discipline in a fast moving, high growth organization

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) 
• Paid Time Off (PTO) Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.