What are the responsibilities and job description for the IT Support Specialist position at MetroSys?
Position Overview
MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop systems, Microsoft applications, mobile devices, hardware deployments, and day-to-day IT operations while serving as the primary onsite resource for employee technology needs.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot Windows operating systems, Microsoft 365 applications, and end-user hardware.
- Support Microsoft Dynamics 365 users by providing Tier 1 assistance and coordinating escalations with third-party support providers.
- Configure, deploy, replace, and redeploy endpoint devices.
- Coordinate hardware repairs, warranty services, and equipment logistics.
- Assist with office technology upgrades, workstation deployments, and infrastructure projects.
- Maintain accurate asset inventory and lifecycle records.
- Coordinate with vendors and service providers during technical projects.
- Document support requests and maintain accurate ticket records.
- Assist with network connectivity troubleshooting and office technology support.
Required Qualifications
- 2–4 years of Help Desk, Desktop Support, or IT Support experience.
- Experience supporting:
- Windows 10/11
- Microsoft 365
- Desktop and laptop hardware
- Mobile devices
- Printers and peripherals
- Strong customer service and troubleshooting skills.
- Experience working with ticketing systems.
Preferred Qualifications
- Experience with Microsoft Dynamics 365.
- CompTIA A or equivalent certification.
- Experience supporting small business or enterprise office environments.
- Familiarity with asset management and hardware lifecycle processes.