Service Technician I

ROLE, FUNCTION & ORGANIZATION

The Service Technician is responsible for performing maintenance, troubleshooting, repairs, and small installations on electrical and mechanical systems in commercial and industrial settings. This role requires strong problem-solving skills, clear communication with customers, and accurate documentation of all work performed. The technician must manage tools and inventory, respond to service calls, and participate in on-call rotations to ensure reliable and responsive support.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence . As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others , Wisdom – Insightful , Integrity – Honesty and Trustworthy , Courage – Decisive and Confident in Others , Humility – Modest and Respectful , Passion – Unfailing Dedication

Essential Duties And Responsibilities

Technical Service & Troubleshooting:

• Perform service, maintenance, troubleshooting, and repairs on electrical and mechanical systems in commercial and industrial environments
• Perform scheduled maintenance tasks and respond to service calls efficiently and effectively
• Support and perform small-scale installations, system upgrades, and control or equipment retrofits as assigned through the service department
• Identify and resolve electrical and mechanical faults and provide solutions that restore system functionality
  
  

Customer Communication & Field Coordination

• Communicate directly with customers to understand needs, explain findings, and offer service recommendations
• Provide timely and accurate service estimates for repair or replacement work
• Resolve customer or job-site conflicts related to installation issues with professionalism and clarity
  
  

Equipment Management & Reporting/Documentation

• Manage truck inventory, tools, and equipment to ensure readiness for service tasks
• Maintain tools and equipment in good working condition and report deficiencies or replacements needed
• Accurately complete field service reports, equipment documentation, and other required paperwork for each service visit
• Submit all documentation in a timely manner to support accurate billing and service tracking
• Provide feedback to supervisors on changes, issues, or improvement opportunities observed during service work
  
  

Safety/Hazard Recognition & Elimination

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.
  
  

Qualifications And Requirements

• High School Diploma (or equivalent) required
• 5-7 years’ experience in the electrical field required
  
  

Experience, Skills, And Abilities

• Positive safety attitude and personal integrity – both are non-negotiable
• Must present a professional image and excel in trust building
• Must be self-starter and able to work with minimal supervision
• Must be able to use hand tools of the trade
  
  

Physical Requirements

• Perform work while standing, climbing ladders, crawling, kneeling, and lifting up to 50 lbs., both indoors and outdoors
• Work in environments involving moving machinery, temperature fluctuations, dust, fumes, and confined spaces
  
  

MetroPower is an Equal Opportunity Employer.