What are the responsibilities and job description for the HR Coordinator position at MetroPower?
Position Summary
The Coordinator, HR Shared Services serves as a primary point of contact within the HR Shared Services team, supporting candidates and employees through the preboarding process while providing high-quality, timely responses to other general HR inquiries. This role plays a critical part in ensuring a smooth and compliant onboarding experience by guiding individuals through pre-employment requirements, including background screenings, drug testing, and new hire documentation, as well as guiding existing employees when posed with a general HR related inquiry.
Operating within a centralized employee contact center, this position supports a multi-state, multi-FEIN workforce and requires strong attention to detail, customer service orientation, and the ability to navigate varying policies, regulations, and processes.
Key Responsibilities
Preboarding & Candidate Support
Education & Experience
The Coordinator, HR Shared Services serves as a primary point of contact within the HR Shared Services team, supporting candidates and employees through the preboarding process while providing high-quality, timely responses to other general HR inquiries. This role plays a critical part in ensuring a smooth and compliant onboarding experience by guiding individuals through pre-employment requirements, including background screenings, drug testing, and new hire documentation, as well as guiding existing employees when posed with a general HR related inquiry.
Operating within a centralized employee contact center, this position supports a multi-state, multi-FEIN workforce and requires strong attention to detail, customer service orientation, and the ability to navigate varying policies, regulations, and processes.
Key Responsibilities
Preboarding & Candidate Support
- Guide candidates through all pre-employment requirements, including background checks, drug screenings, and onboarding documentation.
- Monitor preboarding workflows to ensure timely completion of all screening components.
- Proactively communicate with candidates regarding outstanding requirements, deadlines, and next steps.
- Partner with background screening vendors and internal stakeholders to resolve issues or discrepancies.
- Escalate potential compliance concerns or delays that may impact start dates.
- Respond to employee and candidate inquiries via phone, email, and ticketing systems in a high-volume contact center environment.
- Provide accurate information related to HR policies, onboarding, benefits, payroll, and employment verification processes.
- Support employees across multiple FEINs and states, ensuring alignment with varying legal and company-specific requirements.
- Triage and route complex inquiries to appropriate HR Centers of Excellence (e.g., Benefits, Payroll, Business Partners).
- Accurately enter and maintain employee and candidate data in HR systems (e.g., ADP WorkforceNow, ERP, screening platforms, etc).
- Ensure data integrity and confidentiality of sensitive employee information.
- Ensure all pre-employment activities comply with federal, state, and local regulations.
- Follow standardized procedures while maintaining flexibility to accommodate state-specific & company specific requirements
- Identify process improvement opportunities to enhance the candidate and employee experience.
Education & Experience
- High school diploma required; associate or bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- 1–3 years of experience in HR, customer service, or a shared services/contact center environment.
- Experience supporting onboarding, pre-employment screenings, or HR operations preferred.
- Strong customer service mindset with the ability to communicate clearly and professionally.
- Ability to manage multiple priorities in a fast-paced, high-volume environment.
- Detail-oriented with strong organizational and follow-up skills.
- Working knowledge of HR processes and employment practices; multi-state exposure is a plus.
- Proficiency with HRIS systems – preferably ADP WorkforceNow.
- Ability to handle sensitive and confidential information with discretion.
- Customer Focus
- Communication Skills
- Problem Solving
- Attention to Detail
- Time Management
- Adaptability