What are the responsibilities and job description for the Electrical Service Department Manager position at MetroPower?
Role, Function & Organization
Manage and procure small projects of a highly technical nature. Direct the efficient installation of contractual obligations. Recognize and grow with key customers; sell, estimate, and manage safety & production in these ongoing relationships on a turnkey basis. Work closely with other department supervisors/managers to assure customer and employee satisfaction and accurate manpower planning.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication
Employee & Customer Satisfaction
Manage and procure small projects of a highly technical nature. Direct the efficient installation of contractual obligations. Recognize and grow with key customers; sell, estimate, and manage safety & production in these ongoing relationships on a turnkey basis. Work closely with other department supervisors/managers to assure customer and employee satisfaction and accurate manpower planning.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication
Employee & Customer Satisfaction
- Satisfy our customers to provide for repeat sales and favorable recommendations.
- Survey all customers quarterly and at least one time at completion on quickly completed projects.
- Achieve a minimum rating of 8.5 out of 10 points and respond to all comments for process improvement.
- Facilitate an annual employee survey in your area.
- Achieve 70% participation and a minimum score of 85%.
- Address all comments that are process improvement related.
- Profits provide the lifeblood of the organization, long-term health of the business, needed capital to grow and expand, the needed funds to provide a high standard of living for our employees, and an acceptable return to the shareholders of the company.
- Achieve at minimum the budgeted net profit in the annual budget.
- This may be higher or lower than the established objective in the AC plan.
- Provide leads, estimates, give budgets, provide customer proposals, and build relationships with repeat customers.
- Achieve a minimum budgeted sales goal for the annual year.
- Pre-plan and identify the methods to eliminate hazards daily by work task.
- Execute skill in observing habits and hazards of others and bringing it to their attention.
- Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
- Promote and encourage open communication between the field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
- High school education, G.E.D., or other equivalent levels of education required.
- Florida Electrical License preferred but not required
- 2-4 years service experience or technical background in related field.
- Some exposure to construction required, and 2 years field training preferred.