Project Management (Paratransit), Emerging Talent Intern (Summer)

Description

Department: Department of Paratransit, New York City Transit

Location: 33-00 Northern Blvd 8th Floor Long Island City NY 11101

Position Title: Project Management, Emerging Talent Intern (Summer)

Hourly Rate: $19.00 (Undergraduate) or $21.00 (Graduate student)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

The Paratransit Technology Project Management Unit has been diligently advancing a series of critical initiatives aimed at modernizing and enhancing service delivery. These include the implementation of the Paratransit Technology Solution (PTS), which serves as the cornerstone of system integration and operational efficiency. As a Project Management Intern within the Paratransit team, the candidate will assist project managers in organizing and tracking deliverables across multiple initiatives. They will help maintain project schedules, timelines, and status reports, ensuring that tasks are completed on time and aligned with overall goals.


RESPONSIBILITIES:

• Assist in Gathering data from various sources such as databases, APIs, or external data repositories, ensuring the information is accurate and relevant to the analysis.
• Cleaning raw data to remove inaccuracies, inconsistencies, duplicates, and handling missing values. This step ensures the data is ready for analysis.
• Applying statistical and analytical techniques to interpret and analyze the data, finding patterns, trends, and insights that can help inform decision-making.
• Creating reports and visualizations (charts, graphs, dashboards) that present complex data insights in an easy-to-understand way for stakeholders and decision-makers.
• Organizing and maintaining databases, ensuring data is stored efficiently, and updating them as necessary to keep data accessible and up to date.
• Monitoring and maintaining the quality of data, ensuring it meets the required standards for accuracy, consistency, and completeness.
• Work on Driver and Mobile Data Terminal Report accuracy, output conduct trend analysis.
• Work on Interactive Voice Response Report accuracy, output and conduct trend analysis.

PROJECTS:

• Basic project management methodologies such as Agile and Waterfall.
• Will use tools like Microsoft Project, SQL reporting, Excel, SharePoint, and Service Now to support project tracking and reporting.
• Collaboration with cross-functional teams including operations, IT, and customer service will be essential, providing the intern with exposure to real-world project coordination and stakeholder communication.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite and/or comparable PC applications is a must.

The candidate should possess organizational, presentation, time-management, problem-solving, and decision-making skills.

• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

• The candidate should be able to maintain and protect confidentiality.

• Project Management, Research Skills, and Adherence to deadlines.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least a 2.5 GPA or in a graduate program in good standing with at least 2.8 GPA
• 
  Major(s) Preferred: Project Management, Technology, Business, or related

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.