Data Analyst (Operations Support), Emerging Talent Intern

Description

Department: Operational Support, NYCT
Location: 354 W 54th St, New York, New York 10019
Position Title: Data Analyst (Operations Support), Emerging Talent Intern
Hourly Rate: $19.00 (Undergraduate) $21.00 (Graduate)

OVERVIEW OF DEPARTMENT:

New York City Transit's Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services.

The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division's Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance.

RESPONSIBILITIES:
The intern will analyze large operational and performance data sets to solve operating issues (for example, analyzing service reliability and train runtime data to identify areas for operational improvements).

• Analyze subway operational and performance data to identify service trends and improvement opportunities
• Build and maintain dashboards and reports that track key performance indicators
• Prepare data-driven presentations for executives, managers, and other stakeholders
• Conduct exploratory data analysis to detect patterns and inform operational decisions
• Collaborate with other Subways groups in addressing cross-cutting challenges
• Assist in developing and reporting on agency-wide performance metrics
• Communicate analytical findings clearly through written reports and visualizations
• Support project-based initiatives and act as a liaison between analytical and operational teams

PROJECTS:

• Identifying and recommending a specific area for a new performance improvement pilot
• Developing a pilot compliance-monitoring dashboard for our operations personnel
• Reporting on pilot outcomes

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in an undergrad program in good standing with at least 2.5 GPA OR matriculated in a graduate program in good standing with at least 2.8 GPA.
• Major(s) Preferred: Data science, business analytics, operations research, computer science, transportation, urban planning, economics, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.