Supportive Services Coordinator

Job Title: Supportive Services Coordinator

Department: Supportive Services

Location: Split - Vinton, VA & Bedford, VA

Reports To: Senior Supportive Services Specialist

Schedule: Full-time - 40 hours per week

Benefits:

Competitive benefits include (if eligible):

• Health Insurance – Employee portion of $97.50 per pay period
• Dental & Vision Insurance – 100% paid by Metropolitan Property Management
• Term Life, Short-Term Disability, Long-Term Disability, Critical Illness, Accident, and Hospital Indemnity Insurance – 100% paid by Metropolitan Property Management
• 401(k) Retirement Plan – 100% employer match up to 7%
• Paid Time Off (PTO) Plan
• Exceptional Employee Recognition Program
• Paid Holidays – 30 days annually, including a paid day off for your birthday

Our Mission:

The combined mission of Metropolitan Housing and CDC and Metropolitan Property Management is to improve the overall quality of life for low to moderate income persons through comprehensive systematic and sustainable management efforts. With the attainable goal of helping people help themselves, we strive to ensure safe and affordable housing to our clients by providing the highest standards of professionalism, competence, and integrity, thereby helping them maintain their dignity. Our efforts are founded in faith-driven empowerment.

Position Summary:

The Supportive Services Coordinator enhances resident well-being and housing stability by connecting residents to supportive community resources, educational opportunities, and advocacy services. This position focuses on promoting independence, improving access to local assistance programs, and strengthening resident engagement through leadership development, tenant associations, and community partnerships. The coordinator serves as a liaison between residents, management, and service providers to ensure a safe, supportive, and thriving living environment.

Essential Functions:

Resident Support & Resource Coordination

• Conduct resident intakes, assessments, and referrals to programs such as Meals-on-Wheels, transportation, home health aides, homemakers, financial counseling, and preventive health screenings.
• Assist residents with completing forms, interpreting mail, and resolving issues related to benefits, utilities, or insurance claims.
• Facilitate connections to medical care, hospice services, bereavement counseling, and other wellness resources.
• Help residents obtain adaptive or assistive equipment such as walkers, wheelchairs, large-print telephones, or hearing-impaired devices.
• Distribute educational materials from agencies such as AARP, the National Council on Aging, and state or local social service organizations.

Education & Community Engagement

• Organize workshops and meetings to inform residents about property rules, safety, accessibility, and available benefits.
• Encourage participation in community educational or recreational programs, including local senior centers and technology-based learning initiatives.
• Facilitate or assist in forming Tenant Associations or resident leadership groups; conduct leadership and meeting organization training as needed.
• Coordinate on-site or mobile health services and preventive screenings.

Program Development & Advocacy

• Develop and maintain a comprehensive resource directory of community, state, and local support services.
• Advocate for residents by communicating unmet needs to community partners and encouraging providers to utilize shared service models that promote cost efficiency.
• Build informal support networks among residents and foster volunteer opportunities to reduce isolation.
• Educate service providers and community partners on resident needs and barriers to services.

Professional Development & Compliance

• Fulfill all educational and certification requirements as outlined by HUD or other applicable agencies.
• Maintain accurate and confidential records of resident interactions, referrals, and outcomes.
• Participate in required training sessions, staff meetings, and community outreach initiatives.
• Perform other duties as assigned to support the mission and objectives of the department.

Qualifications:

Required:

• Valid driver’s license
• Two (2) to three (3) years of experience working in social services or related field, preferably with elderly, disabled, or family populations.
• Demonstrated knowledge of supportive services, community resources, and resident advocacy.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively with residents, staff, and community partners.

Preferred:

• Bachelor’s degree in social work, psychology, counseling, or a related field from an accredited college or university.
• Prior supervisory or leadership experience.
• Experience with HUD or other affordable housing programs.

Core Competencies:

• Integrity and Ethics – Maintains confidentiality and complies with all applicable laws, regulations, and organizational policies.
• Empathy and Advocacy – Demonstrates compassion and persistence in supporting residents’ individual needs.
• Communication – Effectively conveys information to residents, colleagues, and community partners with clarity and respect.
• Resourcefulness – Identifies creative and practical solutions to connect residents with services and supports.
• Collaboration – Builds cooperative relationships with management, residents, and external organizations to achieve shared goals.
• Organization and Follow-Through – Manages multiple tasks efficiently while maintaining accurate documentation and follow-up.