What are the responsibilities and job description for the Office Support Representative - Fire position at Metropolitan Government of Nashville & Davidson...?
Position Description
The Office Support Representative is responsible for coordinating and assisting with administrative and clerical duties in the Nashville Fire Department (NFD) and will serve as the receptionist and primary point of contact for NFD Headquarters.
Typical Duties
- Answer telephone calls.
- Serve as receptionist and the primary point of contact for headquarters.
- Assist walk-in customers and callers with questions and/or concerns and directs them to the appropriate staff to address.
- Receive complaints by phone or in person and directs them to the appropriate office.
- Receive, sort, and distribute mail.
- Schedule appointments.
- Maintain electronic personnel records.
- Provide customer service.
- Research public records requests.
- Maintain electronic filing system.
- Prepare related reports as needed.
- Other related duties as necessary.
Minimum Qualifications
High School Diploma or equivalent.
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
- Experience in office management and organizational methods
- Experience using Microsoft Office Products, Chrome and Edge
- Experience using Desktop/laptop computers, Printer/copier/scanner/fax
- Experience using multiple line telephone systems
We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.