What are the responsibilities and job description for the Workforce Development Manager (ASM) position at Metropolitan Government of Nashville & Davidson County?
The position of Workforce Development Manager (ASM) is part of the HR division within the Nashville Department of Transportation and Multimodal Infrastructure (NDOT). In this role, the incumbent will be responsible for managing the training division for the agency. They will oversee the day-to-day functions of the training division which will involve evaluating educational needs within NDOT and developing the necessary curriculum and overseeing the selection process of a training vendor. They will also be responsible for ensuring that NDOT staff members stay in compliance with mandatory training initiatives. Additionally, they will serve a key role in creating a career path training and development program for NDOT staff, which consists of over 500 employees. This position reports to the Human Resources Manager over HR, Safety and Training. Performs related duties as assigned.
The Department of Transportation and Multimodal Infrastructure delivers a range of services, and the nearly 400 employees work around the clock to ensure a multimodal system that offers choice and better connects neighborhoods, residents, businesses and visitors to the place that they need and want to go to in a safe manner. These employees are responsible for over 2,200 miles of public roadways and rights-of-way, over 6,000 streets, over 300 bridges, 835 traffic signals and over 1,200 miles of bike/sidewalk lanes and much more. Big events in Nashville consist of CMA Festival, Stanley Cup Finals, Titans games, and any number of special events. These require big preparation and big clean-up, and the Nashville Department of Transportation employees are up for the challenge.- Oversees the day-to-day activities with the NDOT Training division.
- Meets with NDOT management to assess staff training needs within the department and develops corresponding curriculum.
- Performs assessments on NDOT staff members to develop a comprehensive career development/ladder program focusing to enhance an employee's skill set and spur professional growth.
- Interviews vendors and determines if their training programs align with NDOT strategies and needs.
- Maintains records on employee participation and attendance in mandatory and other departmental training courses.
- Measures the effectiveness of training programs and makes improvements.
- Conducts research on various topics to develop content for training courses.
- Develops an NDOT management/leadership development training program.
- Uses course development software to create classroom/virtual presentations.
- Facilitate classes virtually and in person for diverse educational and experience levels throughout the department.
- Creates an employee satisfaction survey, tracks results, and creates training courses to address concerns.
- Works with a learning management system (LMS) to track class attendance, schedule training classes, run reports and uses the data to monitor and update KPIs related to NDOT’s strategic plan.
- Creates and maintains the NDOT training schedule.
- Aligns training efforts with current NDOT strategic goals and initiatives.
- Manages training division staff members.
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
- Master’s degree preferred
- Knowledge using a Learning Management System
- Knowledge in Adobe Captivate, Articulate, or similar online development application
- Previous experience conducting training classes for a diverse learning group
- Knowledge of MS Office suite programs and software dedicate to classroom instruction and design.
- Familiar with standard HR practices, policies and procedures
We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.