What are the responsibilities and job description for the Assistant Director of Resident Services position at Metropolitan Government of Nashville & Davidson County?
Assistant Director of Resident Services
Strengthen communities. Expand opportunities. Advance housing stability for Nashville residents.
Position Snapshot
Location: On-Site | Nashville, Tennessee
Employment Type: Full-Time Exempt
Department: Resident Services
Reports To: Director of Resident Services
Salary: $109,510- $128,126
APPLY HEREAbout the Role
MDHA is seeking a strategic, collaborative and experienced leader to serve as Assistant Director of Resident Services. This position plays a key role in planning, directing and overseeing departmental operations while advancing programs and services that support residents, voucher holders and the communities MDHA serves.
This is a high-impact leadership role responsible for providing direction to departmental staff, strengthening community partnerships, overseeing program operations, and ensuring services align with agency priorities, applicable federal regulations and grant requirements.
The Assistant Director will help drive initiatives that promote housing stability, expand access to resources and opportunities, and strengthen the overall effectiveness of Resident Services. This individual will also work closely with internal departments, community organizations and external partners to identify needs, address challenges and develop strategies that positively impact residents.
What You'll Do
Lead and Develop the Resident Services Team
Provide strategic direction and oversight for departmental staff responsible for information, referral services and short-term case management.
Establish departmental priorities, performance expectations and accountability measures aligned with agency goals.
Directly supervise assigned program areas, including youth initiatives, workforce development and other departmental functions.
Coach, mentor and develop employees while identifying training opportunities and supporting professional growth.
Evaluate employee performance, address performance concerns and complete required performance reviews.
Align staff responsibilities and departmental resources with short-term, mid-term and long-term strategic priorities.
Promote a culture of collaboration, accountability, responsiveness and continuous improvement.
Advance Resident Services and Housing Stability
Oversee the delivery of resident services to ensure residents, voucher holders and program participants receive timely, effective and respectful assistance.
Develop and support strategies that promote housing stability, resident engagement and access to community resources.
Address escalated resident concerns and service delivery challenges while ensuring appropriate follow-through.
Collaborate with Property Management and other MDHA departments to identify opportunities to prevent evictions and support long-term housing stability.
Coordinate departmental programs, services and referrals to address resident needs and advance program objectives.
Evaluate service delivery practices and identify opportunities to improve the resident experience.
Strengthen Community Partnerships and Agency Relationships
Develop and maintain productive relationships with community organizations, service providers, resident associations and other stakeholders.
Identify opportunities to expand partnerships that increase residents' access to resources, services and economic opportunities.
Represent MDHA at community meetings, housing-related committees and other public engagements.
Collaborate with internal departments and external partners to coordinate services and advance shared objectives.
Communicate program policies, guidelines and procedures to residents, community partners, public officials and other stakeholders.
Oversee Program Compliance and Performance
Ensure departmental programs and operations comply with applicable federal regulations, grant requirements and agency policies.
Monitor changes in grant guidelines and program requirements and communicate relevant updates to departmental staff.
Evaluate new grant funding opportunities and identify resources that support departmental programs and initiatives.
Monitor departmental performance, program outcomes and progress toward established goals.
Ensure required grant, program and departmental reports are accurate, complete and submitted within established deadlines.
Identify and report program violations, operational concerns and budget variances.
Establish and support processes that strengthen program accountability, service quality and operational effectiveness.
Support Budget and Departmental Operations
Assist with the development, preparation and monitoring of the Resident Services Department budget.
Review budget activity, identify variances and support appropriate financial planning.
Oversee assigned administrative functions to promote efficient departmental operations.
Coordinate staffing, program resources and operational priorities to support departmental objectives.
Identify opportunities to improve processes, resource allocation and overall program effectiveness.
Perform related duties as assigned.
What You'll Need to Bring
Minimum Qualifications
Bachelor's degree in business administration or a related field from an accredited college or university.
At least six (6) years of progressively responsible professional experience in leadership, supervision and administration.
Demonstrated experience leading teams, managing departmental operations and establishing organizational priorities.
Ability to interpret and apply program regulations, grant guidelines and agency policies.
Strong planning, organizational, analytical and problem-solving skills.
Excellent written and verbal communication skills, including the ability to prepare reports, communicate expectations and represent an organization professionally.
Ability to manage multiple priorities, resolve conflicts and make sound decisions while maintaining accountability for departmental results.
Preferred Experience
Master's degree in social work, public administration or a related field.
Experience in resident services, housing assistance, community development, social services or affordable housing.
Experience with grant writing, grant administration and federally funded programs.
Experience developing and maintaining relationships with community organizations, service providers and public agencies.
Experience overseeing workforce development, youth initiatives, case management or other resident-focused programs.
Knowledge of federal housing program requirements and regulations.
What Success Looks Like
In your first six to 12 months, you will help MDHA:
Strengthen departmental operations through clear leadership, staff accountability and established performance expectations.
Improve the coordination and delivery of resident services across assigned program areas.
Advance initiatives that promote housing stability, resident engagement and access to community resources.
Build and strengthen partnerships with community organizations and service providers.
Maintain strong program compliance and improve the accuracy and timeliness of required reporting.
Identify opportunities for additional grant funding and resources to support resident-focused initiatives.
Improve collaboration between Resident Services, Property Management and other MDHA departments.
Establish a proactive approach to evaluating program performance and identifying opportunities for improvement.
Work Environment
This position operates in a professional office environment and requires regular interaction with employees, residents, community partners, agency leadership and external stakeholders.
The role requires participation in community meetings, program activities and agency engagements. Occasional work outside normal business hours may be necessary to support departmental priorities and community initiatives.
Join MDHA - APPLY HERE
If you're an experienced leader who is passionate about strengthening communities, advancing housing stability and expanding opportunities for residents, we invite you to make an impact at MDHA.
Join a team dedicated to creating meaningful opportunities and improving the quality of life for the people and communities we serve.
Know someone who would be a great fit? Please share this opportunity with them.
THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.
Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace.
701 South Sixth Street
Nashville, Tennessee 37202
www.Nashville-MDHA.org
TDD# 252-8599
To request reasonable accommodation or assistance with language interpretation, contact: 252-8550
Salary : $109,510 - $128,126