What are the responsibilities and job description for the Assistant Director of Client Services position at Metropolitan Government of Nashville & Davidson County?
This is a non-Civil Service position in the Office of Family Safety assists in the management of advocacy services provided at one of the Office of Family Safety’s (OFS) two Family Justice Centers - the Jean Crowe Advocacy Center (JCAC) and the Family Safety Center (FSC), including supervising advocates and, on some occasions, interns. This position reports to the Director of Client Services, JCAC & FSC.
This is a promotional job announcement and only current employees of the Office of Family Safety will be considered.Employee Development
- Provide ongoing feedback/coaching on client service provision through job shadowing, observation, and routine check-ins
- Oversee on-boarding of new advocacy staff and implement continual skill building trainings with advocacy staff
- Advise staff on how to best assist high-risk and high-needs clients
- Complete probationary and annual advocacy staff employee performance evaluations
- Complete performance coaching and assist HR Liaison with progressive disciplinary action with advocacy staff as needed
- Conduct bi-weekly check ins with advocates and interns
- Oversee and coordinate professional development of advocacy staff
- Assist with interviewing and hiring of advocacy staff
- Assist with advocacy staff scheduling, ensuring coverage for both Centers between advocacy staff
- Conduct bi-weekly case review to support advocacy staff in their client work
- Ensure quality assurance with client service data
- Assist with compliance with best practices and trauma-informed advocacy
- Assist with client service issues, crisis management, and client concerns
- Assist with programmatic policy and protocol development
- Provide direct client services as needed
Partner Coordination
- Coordinate and maintain professional relationships with Office of Family Safety Professional partners including but not limited to the YWCA, Morning Star/Agape, the Mary Parrish Center, District Attorney’s Office, DCS, and MNPD Domestic Violence Division
- Attend Office of Family Safety multidisciplinary team meetings as assigned
- Maintain up to date information on changes implemented by the courts and partners
- Provide tours and trainings of both centers for community members, partners, and donors
- Ability to work with diverse staff and community partners
- Experience supervising and scheduling a large staff
- Crisis management experience
- Strong administrative skills with Microsoft program (Excel, Access, PowerPoint)
- Demonstrated understanding of the dynamics of domestic violence and effective intervention strategies
- Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse perspectives
- Strong interpersonal skills
- Excellent written and oral communication skills
- Strong organizational skills
- Bachelor’s Degree in Social Work or counseling or related degree from an accredited college or university
- Background check
- Problem solver, highly efficient, and detail-oriented
- Experience working on domestic violence, sexual assault or related issues
- Experience with training staff and performance coaching
- Experience with data management and analytics, particularly Microsoft Access
- Experience working in or with both non-profits and the criminal justice system
- Experience working with multidisciplinary teams/collaboratives
- Experience working under and reporting on grants
- Thorough knowledge of the Davidson county court systems, resources available to victims, and the ability to navigate these resources.
Salary : $77,021 - $86,000