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Program Supervisor - RSC Program

Metropolitan Family Services
Chicago, IL Full Time
POSTED ON 1/3/2026
AVAILABLE BEFORE 3/3/2026

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time Program Supervisor of the CHA Resident Services Program to join our Calumet Team at the SOUTH REGION CHA Senior Buildings!

ESSENTIAL JOB FUNCTIONS:

  • Supervises and coordinates all aspects of the programs including items related to service, community groups and personnel matters.

  • Responsible for maintaining quality and quantity of services. Keeps abreast of client service needs and participates in planning for them.
  • Responsible for all personnel matters within program including hiring, employee relations, performance improvement, assigning, and terminating of staff. Identifies for manager, leadership potential of program staff.
  • Writes program's annual and long range plans. Participates in developing unit's annual and long range plan.
  • Recommends program budget to the Director.
  • Assures appropriate integrations of multi-service, multi-disciplinary, and systems approach to program.
  • Develops and maintains contacts with community groups relating to program needs.
  • Works collaboratively with community agencies, organizations, and institutions.
  • Works collaboratively with other program supervisors in unit to carry out unit goals and look for other opportunities for program development.
  • Works effectively with diverse staff and service population.

QUALIFICATIONS: 

  • Bachelor's Degree in Social Work or related field from an accredited college or university, required.
  • Five years post-degree experience in social services with increasing levels of administrative and supervisory responsibility, required.
  • Employment with MFS requires proof of vaccination or an approved medical exemption, required. 
  • Must have access to a vehicle, valid driver's license and proof of insurance to perform essential job functions.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to work effectively with diverse individuals and groups.
  • Ability to work in a complex environment.
  • Demonstrated ability to work in teams.

ADDITIONAL REQUIREMENTS:

  • MFS staff are required to provide proof of vaccination or have an approved medical exemption prior to starting employment. If an approved Medical is obtained, weekly testing is required.

    PHYSICAL DEMANDS:

    • While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
    • The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
    • The employee may occasionally lift and/or move up to 25 pounds.

    SALARY:

    • Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $62,898.

    Metropolitan Family Services offers a very generous benefits packet to our professionals:  

    • Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
    • Dental and Vision Insurance Options
    • 12 paid Holidays  
    • Paid Time Off (PTO)
    • Parental Leave 
    • Bereavement Leave 
    • 401K Plan
    • Training and Professional Development Plan with E- Learning
    • Wellness Initiative Program
    • Employee Assistance Network

    Salary : $62,898

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