What are the responsibilities and job description for the State Software Fiscal Support Specialist position at Metropolitan Educational Technology Association (META)?
POSITION TYPE: NONEXEMPT
ROLE & RESPONSIBILITIES:
The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients.
This position will begin no sooner than March 2, 2026, and will be based one day per week at our Marion office, with the remaining four days worked remotely, as schedules permit.
PRIMARY RESPONSIBILITIES INCLUDE:
- Maintain an in-depth understanding of the state software system
- Provide professional and reliable customer support for all clients
- Utilize software to track and accurately respond to client inquiries
- Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation
- Attend trainings and disseminate software information to district users and clients of META
- Create training materials, step sheets, and documentation to assist users with frequently asked questions
- Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned
- Perform any and all other related duties as assigned
QUALIFICATIONS & EDUCATION REQUIREMENTS:
- 1- 5 years of experience in nonprofit or school district financial offices
- Associate’s degree in finance, accounting, business administration or a related field preferred
- Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus
- Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software
- Strong customer service and communication skills
- Ability to handle software user inquiries effectively
- Ability to take direction from several staff members and prioritize tasks fairly and efficiently
- Ability to collaborate and communicate with various stakeholder groups
- Ability to work in a team setting
- Ability to multitask and execute duties according to deadlines and with accuracy
- Maintain compliance with FBI/BCI background check requirements