Director of Housing & Care Management

Job Summary:

The Director of Housing and Care Management provides strategic and operational oversight of housing-related case management services for individuals experiencing behavioral health challenges, including co-occurring disorders. This role leads the Care Management team and Property Management to deliver person-centered, Housing First not housing only aligned services that support housing stability, recovery, and independent living. 

Essential Duties and Responsibilities:

• Provide operational oversight of housing and care management programs, including Permanent Supportive Housing, transitional housing, and other subsidized housing models.  
• Ensure implementation of evidence-based practices, including trauma-informed care, motivational interviewing, harm reduction, and person-centered service planning. 
• Oversee development and implementation of individualized, strengths-based service plans and housing stability strategies. 
• Oversee Property Management and collaborate to address tenancy issues, lease compliance, and housing retention.
• Monitor documentation, billing, and reporting to ensure compliance with Medicaid, funders, and regulatory requirements (including WAC). 
• Run and review reports to ensure timely, accurate data entry and data integrity in HMIS/EHR systems. 
• Use data to monitor program performance, including housing stability, service engagement, and outcomes.
• Lead quality assurance and continuous improvement efforts, including chart audits and staff coaching.
• Assist in the supervision, recruitment, training, and evaluation of staff in alignment with policies and organizational expectations.
• Ensure understanding and application of landlord-tenant laws, housing contracts, and subsidized housing requirements.
• Develop and manage program budgets and resources to support effective service delivery. 
• Coordinate with internal teams and community partners to support integrated service delivery across housing, behavioral health and medical systems.
• Other duties as assigned.

 Minimum Qualifications 

• Bachelor’s degree required; master’s degree preferred. 

• Minimum of 5 years of supervisory/management experience. 

• Experience in housing programs, including Permanent Supportive Housing, subsidized housing, transitional housing and affordable housing. 

• Knowledge of Housing First principles, Medicaid, and contract management and funder reporting requirements. 

• Experience with HMIS, EHR systems, and data integrity practices. 

• Knowledge of behavioral health, recovery services, and trauma-informed care. 

• Familiarity with WAC regulations and contract compliance requirements. 

• Strong organizational and leadership skills with the ability to manage multiple priorities. 

• Ability to collaborate effectively with internal teams and external partners. 

• Valid Washington State driver’s license and reliable transportation. 

Preferred Qualifications 

• Master’s degree in social work, Public Health, Behavioral Health, or related field. 

• LICSW, LMHC, or other relevant clinical credentials (or ability to obtain). 

• Experience managing multi-site housing programs and interdisciplinary teams. 

• Strong experience with HMIS, Avatar, or other data systems used for performance and reporting. 

• Experience with grant-funded programs, contract management, and compliance reporting. 

• Experience serving high-acuity populations, including chronic homelessness and co-occurring disorders. 

• Knowledge of coordinated entry systems and regional housing resources. 

• Bilingual or multicultural experience working with diverse and underserved populations. 

Salary : $90,000 - $100,000