What are the responsibilities and job description for the REDUCED FARE REPRESENTATIVE position at Metropolitan Atlanta Rapid Transit Authority...?
Posted Until a Viable Pool of Applicants Has Been Established
EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Must have a minimum of two (2) years of prior face-to-face customer service experience where proficiency has been demonstrated in providing courteous, professional customer service to a diverse group of customers or clients. Must have strong interpersonal and communications skills. Must have basic knowledge of ADA, Title VI, and Title VII federal regulations. Must possess a minimum of two (2) years of cash handling experience and in reconciling daily transactions and business activities. Bilingual skills may be preferred in order to meet specific bilingual needs.
SPECIAL REQUIREMENTS
Must satisfactorily pass a customer service proficiency assessment, writing and grammar skills assessment and a credit background check to be qualified for an initial interview. Must be able to work weekends and evening hours as required. Must be dependable, self-directed and exhibit the ability to work independently in the absence of the supervisor/manager.
The following information applies to internal applicants only:
All internal applicants will have a record evaluation check to determine whether they are eligible to advance to the interview process. Candidates will be automatically disqualified for consideration if their employment record for the twelve (12) months preceding the date of the posting reflects any of the following:
A combined total of no more than three (3) occurrences and/or lose outs (Tardis)
No instances of absence without leave (AWOL)
No disciplinary actions
No valid customer complaints
Employee has not successfully completed probationary period
Notes : Record evaluation will be conducted based on the twelve months preceding the initial date of the posting. Candidates must remain in good standing once selected through the job screening and offer process. Failure to remain in good standing based on the criteria listed above will disqualify any candidate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintains a daily inventory of Reduced Fare and Mobility Breeze Cards assigned for issuance to customers. Reconciles daily Reduced Fare and Mobility Breeze card issuances
Ensures accurate accountability and security of replacement fees collected for lost or stolen cards. Provides end-of-shift transactions report to Lead Reduced Fare Representative for reconciliation.
Determines the eligibility of customers to participate in the discount fare program. Ensures that FTA and Federal guidelines are properly followed regarding the issuance of Reduced Fare and Mobility Breeze Cards to elderly and disabled customers.
Processes each customer's transaction into database and verifies information with customer forms to ensuring accuracy of inputs and information entered. Makes corrections to the database as instructed by the supervisor.
Provides daily support to the Lost and Found operation during staff shortage and lunch breaks.
Provides on-going education and training of the Breeze card system to eligible Reduced Fare and Mobility customers.
Performs other related duties as assigned
INTERVIEW SELECTION PROCESS
The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
Classification: Non-Exempt
Number of Openings: 5
Salary Range: $15.00-$22.51
Salary Grade: 9
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary : $15 - $23