What are the responsibilities and job description for the Operations Manager, Redmond position at Metropolis?
Who we areMetropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.Who you areMetropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.What you'll doManage a team of hourly employeesSchedule shifts and verify time and attendance trackingPlan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standardsInterview, hire and develop team membersEnsure team members complete all necessary trainingCreate, implement, and manage forecasting, planning, and budgeting process for assigned location(s)Control spending and keep expenses within approved budgetMaintain maintenance control documents while meeting maintenance goalsPromote safe work practices by conducting safety audits and coaching individual staff membersWork closely with the client to define performance measurements and executionEnsure all client operational documentation is compete and recorded for client and Premier recordsEnsure Metropolis standards of Customer Service are metGreet customers and clients in a courteous mannerCommunicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiresObserve and coach team members to meet customer service standardsImplement company initiatives and processesConduct performance evaluations that are timely and constructivePerform specific operational responsibilities as required based on the needs of the assigned locationWhat we're looking forHigh School Diploma or GED requiredAbility to plan and manage time for multiple tasks to meet established deadlinesStrong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate informationAble to detect safety concerns and adjust accordinglyMust be able to communicate effectively in both written and verbal formMust maintain confidentiality of all work-related informationAbility to work in a diverse environment and be sensitive to issues of diversity and inclusionGood work habits and willingness to work extended hours if requested to complete a job when required to meet deadlinesMust have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environmentWhile not required, these are a plusSome college coursework is preferredPrior business experience that allows you to quickly hit the ground running and add immediate value to our operationsFamiliarity with scheduling and payroll systemsWhen you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $25.74 USD to $30.00 USD hourly. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-OnsiteMetropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connectionMetropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Salary : $26 - $30
