Front Desk Receptionist

About Metropolis:

Metropolis is the world's leading online auction platform specializing in vintage comic books, original comic art, and pop culture memorabilia. We connect collectors and enthusiasts from around the globe with rare and unique items, creating an exciting and dynamic marketplace. Our commitment to delivering unparalleled customer service and maintaining the highest standards in the industry has made us a trusted name among collectors.

Job Overview:

We are looking for a proactive and professional Front Desk Receptionist to be the welcoming face of Metropolis Collectibles. The successful candidate will play a crucial role in ensuring the smooth operation of our front desk, offering excellent customer service, and supporting various administrative functions. This position requires a friendly demeanor, strong organizational skills, and the ability to multitask efficiently.

Key Responsibilities:

• Customer Service: Greet visitors, clients, and customers with a warm and professional attitude. Address inquiries, provide information about our products and services, and assist with any needs they may have.
• Administrative Duties: Manage phone calls, handle scheduling, coordinate meetings, and maintain the reception area. Ensure a smooth flow of communication and support for both clients and internal teams.
• Office Management: Oversee office supplies inventory, handle mail and package distribution, and ensure the reception area remains tidy and organized. Assist with basic office tasks and provide support for various departments as needed.
• Team Collaboration: Work closely with colleagues across different departments to facilitate efficient office operations and contribute to a positive team environment. Support special projects and company events as required.
• Client Interaction: Assist in the onboarding process for new clients, help with setting up accounts, and provide information about Metropolis Collectibles' marketplace and auction services.
• Inventory Support: Help organize, sort, and label comic books accurately to support inventory management and maintain an orderly workflow.
• Outreach Support: Assist with outreach to comic book stores and related businesses to help build relationships and expand awareness of Metropolis Collectibles’ services.
• Product Knowledge & Education: Learn about and stay informed on comic book history, key issues, creators, publishers, and market trends in order to better assist clients and contribute to the company’s expertise.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience as a Front Desk Receptionist or in a similar role.

Skills:

• Excellent organizational and communication skills, both written and verbal.
• Strong customer service skills and the ability to work effectively with clients.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Proficiency with Google Suite (Gmail, Google Docs, Google Sheets) and other office software. Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is a plus.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Attributes:

• A positive, professional attitude and appearance.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Enthusiasm for learning about the collectibles industry; a passion for comic books and vintage items is an advantage.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.
• Strong time management skills and the ability to prioritize tasks effectively.

Benefits:

• Competitive salary and benefits package
• Health and dental insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience. Please include "Front Desk Receptionist" in the subject line.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Microsoft Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Organizational skills: 1 year (Required)
• Microsoft Word: 1 year (Required)

Ability to Relocate:

• New York, NY 10018: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24