What are the responsibilities and job description for the IT Support Technician I position at Metronet?
Love your Mondays again!
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
ESSENTIAL JOB FUNCTIONS:
- Imaging workstations
- Setup workstations for new associates
- Maintains and repairs laptops, surfaces, Ipads, desktops, Macs, mobile devices and other computer peripherals
- Documents, upgrades and replaces PC hardware and software systems
- Provides support to end users on a variety of technical issues through ServiceDesk ticketing system
- Provides user support for all applications
- Identifies, researches, and resolves technical problems within SLA
- Responds to telephone calls, email and personnel requests for technical support
- First-level support for printers, copiers and plotters
- Assist team with mass deployments and projects
- Training associates of new technology
- May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
JOB QUALIFICATIONS AND REQUIREMENTS:
- Associate’s degree in related field desired
- 2 or more years related work experience in helpdesk environment
- Knowledge and experience with PCs, Servers, network hardware and software
- Data cabling in switch closets
- Microsoft desktop operating systems and Macs
- Microsoft Office 365 Administration
- Powershell and scripting required
- Active Directory
- RFID and camera systems
- Azure Administration
- MDM & SCCM
- Microsoft Intune knowledge
- Excellent oral and written communication skills
- Microsoft certifications desired
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet and Vexus Fiber is an Equal Opportunity Employer and a Veteran Friendly Employer.
#LI-HLO
