What are the responsibilities and job description for the Training Specialist I position at MetroNational?
Description
The Training Specialist I, supports the design, development, and delivery of training programs that enhance employee performance, communication, and operational effectiveness. This role primarily focuses on developing and delivering training for security officers and security leadership, with an emphasis on skill development, leadership training, and programs that strengthen safety operations. The role is responsible for creating engaging learning content, facilitating training sessions, and supporting the administration of learning systems. The ideal candidate is a self-starter who can quickly translate business needs into high-quality training materials and deliver content across multiple formats.
Key Responsibilities:
Curriculum Design and Development
Required Qualifications:
The Training Specialist I, supports the design, development, and delivery of training programs that enhance employee performance, communication, and operational effectiveness. This role primarily focuses on developing and delivering training for security officers and security leadership, with an emphasis on skill development, leadership training, and programs that strengthen safety operations. The role is responsible for creating engaging learning content, facilitating training sessions, and supporting the administration of learning systems. The ideal candidate is a self-starter who can quickly translate business needs into high-quality training materials and deliver content across multiple formats.
Key Responsibilities:
Curriculum Design and Development
- Research, design, and develop training content across a variety of topics, including effective writing, customer service, security best practices, leadership development, succession planning, and new hire orientation
- Develop training that supports frontline security operations, safety awareness, and leadership effectiveness
- Create facilitator guides, participant materials, job aids, and presentations
- Ensure content is clear, engaging, and aligned with organizational standards
- Revise and update existing training materials based on feedback and business needs
- Facilitate training sessions for security officers, supervisors, and leadership in in-person, virtual, and hybrid environments
- Adapt delivery style to meet the needs of frontline employees and operational leaders
- Lead engaging, interactive sessions that promote participation and knowledge retention
- Support the administration and maintenance of the Learning Management System (LMS)
- Upload, assign, and track training content and completion records
- Build and manage Smartsheet trackers, training calendars, and reporting tools
- Assist with scheduling, logistics, and coordination of training sessions
- Develop surveys, assessments, and feedback tools to measure training effectiveness
- Conduct basic needs assessments to identify skill gaps and training opportunities
- Analyze feedback and data to improve training programs and materials
- Support training logistics, including setup, materials preparation, and inventory management
- Lift and transport training materials and equipment (up to 50 lbs) as needed
- Manage multiple projects and meet tight deadlines in a fast-paced environment
- Provide general administrative support related to training operations
Required Qualifications:
- Bachelor’s degree in Education, Human Resources, Communications, or a related field preferred; relevant professional experience may be considered in lieu of a degree
- 1–3 years of experience in training, teaching, facilitation, or instructional design
- Strong writing, editing, and communication skills
- Proficiency in Microsoft Office (PowerPoint, Word, Excel)
- Experience creating presentations and training materials from scratch
- Ability to facilitate training for a variety of audiences
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Experience working in environments where safety, customer experience, and professionalism are critical (e.g., security, retail, hospitality, healthcare, or property management)
- Experience developing or delivering training for service-based or public-facing roles
- Familiarity with security operations, safety protocols, or related field training
- Experience with Learning Management Systems (LMS) and course administration
- Experience using Smartsheet or similar project management tools
- Familiarity with eLearning authoring tools (Articulate Rise 360, Storyline, etc.)
- Experience editing reports, professional documents, or instructional materials
- Experience creating surveys, assessments, and evaluating training effectiveness
- Combination of office, classroom, and field environments
- Requires in-person facilitation and occasional travel between locations
- Ability to lift up to 50 lbs of training materials or equipment