Senior Implementation Manager

Job Summary: Metron's Customer Excellence team is on a mission to migrate over 5,000 existing customers onto our next-generation platform within the next 12 months — and we need skilled executors working effectively with both Enterprise and SMBs with varied stakeholders. The Sr. Implementation Manager is a hands-on, high-output role embedded within the Customer Excellence team, focused on doing the work of migration: executing customer onboarding tasks, conducting data analysis and validation, delivering training, and driving each assigned customer across the finish line.

The Implementation Manager is on the front lines — directly managing customer relationships, interpreting customer data, executing migration steps, and troubleshooting issues as they arise. The right candidate is someone who thrives on quick pace, takes pride in execution, and is energized by helping customers succeed during a period of change.

Company Overview: Metron is a leading provider of AI-enabled smart water management solutions. We provide the hardware and "WaterScope" software required to monitor water usage, identify costly leaks, and transform how public utilities and real estate sectors manage their most precious resource. Join us in our mission to save billions of gallons of water through ingenuity and dedication.

Key Responsibilities

Customer Migration Execution

• Execute end-to-end migrations for an assigned portfolio of customers, following established playbooks and timelines set by the Customer Excellence team.
• Manage each customer or customer segment migration from kickoff through go-live, completing all required tasks, handoffs, and checkpoints on schedule.
• Coordinate pre-migration readiness activities for each customer, including environment setup, configuration steps, and access verification.
• Follow and contribute to migration runbooks, flagging gaps or process improvements to team leads as they are encountered.
• Escalate blockers, risks, or customer issues promptly so they can be resolved without delaying the migration schedule.

Data Analysis and Validation

• Review and interpret customer data sets to assess completeness, quality, and readiness for migration.
• Execute data validation steps per established acceptance criteria, confirming that migrated records are accurate and complete before go-live.
• Identify and document data anomalies, gaps, or inconsistencies; work with customers and internal teams to resolve issues in a timely manner.
• Run post-migration validation checks and confirm that customer data is correctly reflected in the new platform.
• Accurately document data findings and migration outcomes to support quality tracking across the program.

Customer Onboarding and Communication

• Serve as the day-to-day point of contact throughout the migration process, maintaining clear and proactive communication.
• Conduct customer demos and working sessions to walk through the migration process, set expectations, and answer questions.
• Keep Leadership informed of progress, upcoming milestones, and any issues that may affect the timeline.
• Gather required information from customers to complete migration tasks and follow up promptly when inputs are outstanding.

Training Delivery

• Deliver platform training to end users using established training materials and session formats developed by the Customer Excellence team.
• Facilitate live training sessions (virtual and on-site as needed) tailored to the customer's role profiles and use cases.
• Guide customers through the new platform during go-live, providing real-time support to ensure a confident launch.
• Collect and share training feedback with Product and Engineering to help improve materials and delivery for future cohorts.

Documentation and Collaboration

• Maintain accurate and up-to-date records of migration status, customer interactions, and completed tasks in team tracking systems.
• Share observations, patterns, and recurring issues CX, Product and Engineering leads to support continuous improvement across the program.
• Collaborate actively with teammates across the Customer Excellence team to share workload, share knowledge, and maintain pace.
• Contribute notes and lessons learned to the team's internal knowledge base.

Minimum Qualifications

• 10 years of experience in customer onboarding, enterprise implementation, or technical support roles within a SaaS or technology environment.
• Hands-on experience executing data migrations or platform transitions, including data review, validation, and issue resolution.
• Ability to interpret and work with data sets — identifying gaps, inconsistencies, and quality issues — without necessarily building the underlying data architecture.
• Proven ability to manage multiple concurrent customer engagements in a fast-paced, high-volume environment.
• Strong written and verbal communication skills with the ability to guide non-technical customers through a complex process with confidence and clarity.
• Experience delivering end-user training or platform walkthroughs to diverse audiences.
• Detail-oriented and highly organized, with a track record of following through on commitments and keeping accurate records.
• Comfortable working within defined processes while also raising issues and suggesting improvements when gaps are identified.

Preferred Skills

• Experience supporting migrations for utility, energy management, or infrastructure customers is highly desirable.
• Intermediate experience with data concepts such as CSV/flat file formats, relational data structures, or basic query tools (SQL, Excel, etc.).
• Experience using CRM or project tracking tools such as Salesforce, Jira, Smartsheet, or equivalent platforms.
• Background working within a scaled, high-volume customer-facing program with defined SLAs and team-based workflows.
• Experience adapting training delivery to varying customer technical proficiency levels.

Additional Information

• Location: Louisville, CO
• Employment Type: Full-time, 40 hours a week
• Shift: Typical daytime hours; may vary based on project needs

Salary and Benefits

• Base Salary or Range: $75,000.00 to $90,000.00 annually
• Summary of Benefits: Competitive package including Medical, Dental, and Vision plans; 401(k) with company match; and Paid Time Off (PTO)

Equal Opportunity Employer: It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

How to Apply: If this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.

Close Date: This position is expected to remain open until May 31, 2026.